Medical Office Specialist

Trinity Health • Atlanta, GA

1d

About The Position

At Mercy Care, we believe in serving with compassion, dignity, and excellence. As a Medical Office Specialist, you will be the first point of contact for patients, playing a vital role in ensuring seamless and welcoming front desk operations. Your attention to detail and customer service will help our patients feel valued and supported. What You Will Do: Greet clients and visitors, answer phones, and direct inquiries. Accurately collect and enter patient demographic and financial information. Verify insurance eligibility and collect payments. Manage appointment scheduling and daily front-desk operations. Enter billing information using the Patient Care Network System. Act as liaison between patients and medical/support staff. Participate in 1-2 weekend health fairs or community events annually. Serve patients across age groups, with a focus on adults and geriatric populations.

Requirements

• High school diploma or equivalent.
• At least two years of computer literacy, including Word and Excel.
• Minimum one year of experience with billing for Medicare, Medicaid, HMOs, and commercial insurance.
• Bilingual in English and Spanish required.

Nice To Haves

• 2–3 years of experience in a private physician’s office or community health center preferred.
• Familiarity with OSHA and HIPAA guidelines preferred.

Responsibilities

• Greet clients and visitors, answer phones, and direct inquiries.
• Accurately collect and enter patient demographic and financial information.
• Verify insurance eligibility and collect payments.
• Manage appointment scheduling and daily front-desk operations.
• Enter billing information using the Patient Care Network System.
• Act as liaison between patients and medical/support staff.
• Participate in 1-2 weekend health fairs or community events annually.
• Serve patients across age groups, with a focus on adults and geriatric populations.

Benefits

• Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)
• Opportunity to get paid daily – through DailyPay
• Paid holidays and generous Paid Time Off (PTO)
• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
• Low-cost medical, dental, and vision insurance plans.
• Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.
• Fast response interview times and job offers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED