Medical Receptionist - Primary Care

HealthPartners • Chanhassen, MN

6d

About The Position

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care
Frontline team! Come join us as a Partner for Good and help us make an impact
on the care and experience that our patients and their families receive every
day.

Position Summary:

Call Center:

Primarily responsible for rapidly and accurately answering and responding to
incoming telephone calls from patients and/or employer groups. Employees will
meet the department specific agent expectations regarding measurement and
follow the defined guidelines and processes of the department.

Front Desk:

Primarily responsible for providing support to greet patients, collect
co-pays, schedule follow-up appointments and referrals and support
departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service
through timely and courteous assistance and provide service support to patients
and employers groups who request our care. They will both maintain patient
confidentiality to protect patient rights.

Furthermore, employees will provide excellent customer service, complete defined
work in a timely and professional manner, support on-going process improvement
and organizational/department changes, identify self and department in all phone
interactions, accept additional related tasks and maintain a clean and orderly
work area.

Department Overview:

We are a group of healthcare workers who are passionate about helping people
improve their health. With a team of 24 clinicians, we see approximately
200-250 patients each day. Our clinicians consider our clinical support staff
as colleagues and really partner with nursing staff to take great care of our
patients. Through good collaboration with all members of the team, we have
continued to achieve high patient experience ratings and maintain high
quality patient measures. Our team is friendly, engaged, and we love to have
fun! We even have fun events throughout the year such as holiday parties,
summer picnics, and more!

Work Schedule: Day hours, occasional weekends, some evening shifts

Requirements

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Responsibilities

• Rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups.
• Meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
• Greet patients
• Collect co-pays
• Schedule follow-up appointments and referrals
• Support departmental clerical duties
• Maintain patient confidentiality to protect patient rights.
• Provide excellent customer service
• Complete defined work in a timely and professional manner
• Support on-going process improvement and organizational/department changes
• Identify self and department in all phone interactions
• Accept additional related tasks
• Maintain a clean and orderly work area.

Benefits

• Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
• As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed