Medical Receptionist (Orchards)
About The Position
WE DO URGENT CARE DIFFERENTLY - Come See How! At AFC Urgent Care - Orchards, we’re redefining what healthcare feels like—for patients and for the people who make it happen. We move fast, work smart, and support each other every step of the way. We’re a tight-knit team that gets the job done and has fun doing it! As we continue to grow, we’re looking for a Medical Front Desk Receptionist to be the welcoming face of our clinic. If you’re highly organized, great with people, and ready to make a meaningful impact from the moment patients walk through the door, this could be the right fit for you. WHY YOU'LL LOVE IT HERE A Culture That Actually Cares: teammates who've got your back, leaders who listen, and zero bureaucracy. We believe in collaboration, not competition! Team Performance Bonus: when the clinic thrives, you share in the success! Monthly performance bonuses = more than just a pat on the back Learn. Grow. Level Up: want to expand your skills? We offer a Medical Assistant Apprenticeship Program – paid for by us if you’re ready to grow!
Requirements
- At least 1 year of people-facing customer service experience, required
- Solid computer skills and comfortable learning new systems
- Must also be calm under pressure, thrive in a fast-paced setting and be willing to wear multiple hats
Nice To Haves
- At least 1 year of experience with medical administrative duties, preferred
- Knowledge of medical terminology is a big plus
Responsibilities
- Welcome patients with a warm, friendly attitude that sets the tone for their entire visit
- Guide patients through check-in , ensuring all forms are completed and entered accurately into our EMR system
- Verify insurance details quickly and confidently , making sure patients understand their coverage and any payment due at time of service
- Complete the checkout process , organizing and scanning medical records and providing patients with necessary documentation
- Manage incoming phone calls , answering questions or routing them to the right team member without missing a beat
- Stay on top of emails and faxes , ensuring all requests are handled promptly and accurately
- Handle cash drawer duties , from setup to end-of-day closeout, with precision and accountability
- Keep our front desk and lobby area clean, calm, and ready , including disinfecting between patients to ensure a safe and welcoming space
- Jump in where needed , supporting the clinic team and taking on other tasks as assigned by the Clinic Manager
Benefits
- Monthly team performance bonuses
- Free healthcare for you and your family through AFC
- 401(k) with 3% employer match after 1 year
- 3 weeks of paid time off
- On-the-job growth & training opportunities
- Supportive, non-toxic work culture that celebrates wins!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
