SMG - MEDICAL RECEPTIONIST

Sparrow•Lansing, MI

11d

About The Position

General Purpose of Job: Perform general clerical duties associated with patient services to include: scheduling, greeting, admitting and discharging patients, answering all incoming phone calls, filing, and assisting with maintenance of medical records Essential Duties: This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position. Greet, interact with, direct patients, visitors and others appropriately. Provide relevant information regarding department procedures, fees, and services. Facilitate referral to physicians and ancillary departments. Answer incoming calls, respond to inquiries or appropriately make referrals within the department or outside the practice. Open, sort, review and distribute mail. Participate in compiling pertinent data for patient demographic records, admit and discharge patients, schedule appointments, refer for tests and other services and take phone notes. Complete required forms/reports and enter data into computer, for correct insurance billing. Tabulate receipts, following billing procedures. Maintain records/files, obtain authorization forms for services and release of records. Operate various standard and/or automated office equipment (computer, calculator, telephone, intercom, copier and fax). The role requires adaptability to work in different settings or assignments, requiring the ability to learn new facility protocols and workflows quickly. Required to travel to satellite clinics as indicated. Coordination with other organizations and departments as indicated for patient care. Assume preceptor role for new medical receptionists.

Requirements

Six months experience in a health care office or similar setting.
High school diploma or GED
Demonstrates knowledge of CRT keyboard to process transactions.
80% accuracy in demographic input
Demonstrated excellent verbal and written communicaiton skills
Ability to work in an EMR

Nice To Haves

Medical terminology, diagnosis and procedure coding, insurance and basic accounting as obtained through successful completion of a course.

Responsibilities

Greet, interact with, direct patients, visitors and others appropriately.
Provide relevant information regarding department procedures, fees, and services.
Facilitate referral to physicians and ancillary departments.
Answer incoming calls, respond to inquiries or appropriately make referrals within the department or outside the practice.
Open, sort, review and distribute mail.
Participate in compiling pertinent data for patient demographic records, admit and discharge patients, schedule appointments, refer for tests and other services and take phone notes.
Complete required forms/reports and enter data into computer, for correct insurance billing.
Tabulate receipts, following billing procedures.
Maintain records/files, obtain authorization forms for services and release of records.
Operate various standard and/or automated office equipment (computer, calculator, telephone, intercom, copier and fax).
The role requires adaptability to work in different settings or assignments, requiring the ability to learn new facility protocols and workflows quickly.
Required to travel to satellite clinics as indicated.
Coordination with other organizations and departments as indicated for patient care.
Assume preceptor role for new medical receptionists.