FT - Medical Records Associate - DFW - Irving, TX

Excelin Health Services•Irving, TX

About The Position

The Lead MRA’s primary function is to facilitate the distribution and receipt of Physicians’ Orders; and ensuring the maintenance and accuracy of patient charts.

Responsibilities

Provide backup support for answering incoming calls and triage appropriately to the correct individual or department.
Process, maintain, send, and track physician orders.
Ensure orders are returned with signatures within required timeframes.
Communicate with physician offices (via phone or in person, as needed) to obtain signed orders.
Escalate delays or barriers in obtaining signed orders to the supervisor to prevent further disruption in care or compliance.
Assist with confirmation of physician verification communication notes to ensure accurate physician information is documented in the patient’s eMAR.
Communicate with clinicians and patients regarding day-to-day changes; assist field staff with scheduling calls when patients cannot be reached.
Support scheduling by assisting with intake assessments, reviewing the Claim Health Log, sending physician verification forms, and facilitating patient contact as needed.
Assist with uploading compliant wound care photos and consent documentation into the patient’s eMAR.
Perform additional administrative or operational duties as assigned in support of branch efficiency.