Medical Record Coordinator (Hybrid)

Family Allergy & Asthma•Louisville, KY

3h•Hybrid

About The Position

The Medical Records Coordinator is responsible for the processing and handling of all Medical Records requests under the direction of his/her manager(s) and/or Director(s); Respectfully interacts with all levels of staff; participates in department activities; promotes independence; adherence to the attendance policy; supports the company’s core values.

Requirements

Ability to fluently speak, read, and write in English.
Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals
Ability to communicate effectively, verbally and written, with all levels of staff and patients
Effective verbal and written communication skills.
Ability to interact with patients directly and patiently
Ability to work independently
Strong computer skills
Good analytical and planning skills to assess training needs and develop/adjust the training program as needed
EMR experience required
High school diploma or GED required
Must be a quick learner, organized, and team oriented
Excellent communication and customer service skills
Previous customer service experience

Nice To Haves

Prior medical office experience, preferred

Responsibilities

Maintains an understanding of medical records retention laws and regulations
Manages and responds to ROI (release of information) requests for medical records
Validates requests and authorizations for the release of medical information
Gathers information from electronic charting and/or paper chart per request from patients, law offices, insurance companies, families, etc. and delivers the information accordingly
Ensures that all medical records are protected and kept confidential, following all HIPAA regulations
Completes clerical duties, including answering phones, responding to emails, scanning records as needed, etc.
Identifies and reports wrong patient information in record to the Compliance department as soon as they are discovered
Investigates and merges duplicate accounts
Investigates reported deceased patients, marks patient as deceased and notifies DOR (Doctor of Record)
Identifies potential audit requests from insurance companies and forward to appropriate personnel
Prepares invoices for paid Medical Records requests if the patient has exceeded their 1 free copy in the year
Maintains daily/monthly productivity reporting
Assists Operations Manager with the management of paper charts from various acquisitions, including requesting the file from outside vendor, downloading and importing into EMR system
Serves as a backup for adding providers into the EMR database for the Louisville Metro region
Other duties, as assigned