Medical Scheduler

ExtensisHR•Flemington, NJ

1d•$19 - $20•Onsite

About The Position

The Medical Scheduler is responsible for managing all inbound phone communications and coordinating patient appointments for a busy ophthalmology practice. This role serves as a primary point of contact for patients, providing excellent customer service while ensuring accurate scheduling, call routing, and general patient assistance. The ideal candidate is organized, professional, and comfortable handling a high volume of calls in a fast-paced medical environment .

Requirements

High school diploma or equivalent
Previous experience in a medical office, call center, or customer service role
Strong verbal communication and phone etiquette skills
Ability to manage high call volumes while maintaining accuracy
Proficiency with computers and medical scheduling or practice management software
Excellent customer service and interpersonal skills
Strong organizational and multitasking abilities
Attention to detail and accuracy
Ability to remain calm and professional in a fast-paced environment
Team-oriented with a patient-centered approach

Nice To Haves

Experience in an ophthalmology or specialty medical practice
Knowledge of medical terminology
Familiarity with insurance verification and referrals
Bilingual skills (a plus)

Responsibilities

Answer all incoming phone calls promptly and professionally
Route calls to appropriate staff or providers as needed
Address patient questions regarding appointments, providers, services, office policies, and basic procedures
Take accurate messages and ensure timely follow-up
Maintain a courteous, empathetic, and patient-focused demeanor at all times
Schedule, reschedule, and cancel patient appointments for ophthalmology services
Verify appointment details, provider availability, and visit type requirements
Confirm appointments and provide patients with preparation instructions when applicable
Monitor provider schedules to maximize efficiency and minimize gaps
Manage urgent appointment requests and escalate clinical concerns per office protocol
Enter and update patient demographic and insurance information accurately in the practice management system
Verify patient eligibility and referral requirements as needed
Document call details, scheduling notes, and patient interactions appropriately
Support front office operations and collaborate with clinical staff to ensure smooth patient flow
Maintain patient confidentiality and comply with HIPAA regulations
Follow established office policies, procedures, and scheduling guidelines
Demonstrate professionalism and attention to detail in all communications