Medical Scheduler

TEKsystems

7d•$16 - $18•Onsite

About The Position

A busy medical office is seeking a reliable and detail-driven Medical Scheduler to support patients, physicians, and clinical staff. This role requires strong communication skills, excellent professionalism, and the ability to work in a fast-paced environment. Attendance and reliability are crucial due to the needs of the office and previous turnover from other agencies. This is a contract-to-hire position with strong potential for permanent employment based on performance.

Requirements

High school diploma or equivalent
1–3 years of experience (medical office preferred)
Strong written and verbal communication skills
Proficiency in Microsoft Office (Outlook, Word, Excel)
Demonstrated reliability, professionalism, and consistent attendance

Nice To Haves

Medical office or healthcare scheduling experience
EMR experience
Basic understanding of medical terminology and coding
Epic experience
Insurance verification exposure
Healthcare experience is preferred, but candidates with excellent customer service backgrounds will be considered if they meet the expectations above.

Responsibilities

Answer incoming calls and route appropriately.
Document and relay messages accurately and in a timely manner.
Provide high-level customer service as the first point of contact for patients.
Schedule new, return, and referred patient appointments within the EMR.
Manage cancellations and rescheduling per office and physician guidelines.
Maintain and update office scheduling templates including physician coverage, rounding, and meetings.
Enter insurance authorizations and referral documentation into patient charts.
Collect co-pays, deductibles, and other patient-responsible balances.
Coordinate financial counseling appointments when needed.
Prepare and complete various forms, letters, and correspondence.
Assist with general front-office duties and provide coverage as needed.
Maintain HIPAA compliance and protect patient confidentiality.
Schedule outpatient appointments, procedures, tests, and surgeries.
Obtain required pre-certifications.
Explain prep instructions and follow-up requirements to patients.
Track required pre-operative testing to ensure surgical readiness.
Schedule post-operative follow-up appointments.