Medical Sterilization Systems Field Technician
About The Position
Keep hospitals running. Keep patients safe. At STERIS, we help our Customers create a healthier and safer world by delivering innovative healthcare and life science solutions. As a remote, Customer-facing technician working primarily inside hospitals, you’ll be the trusted expert behind the reliability of our washer and sterilizer platforms—the equipment STERIS was founded on. This is a safety sensitive position. A day in the life By mid-morning, you’ve completed preventive maintenance on a sterilizer, documented your work in our mobile apps, and coordinated parts for an afternoon install. A cross-functional call with Tech Support and Engineering helps you quickly escalate a complex fault code, and you translate options and pricing so the surgical services team can make an informed decision. Before you wrap, you swing by another facility in your territory to support an equipment upgrade. You manage your own schedule to meet Customer needs—and you always leave things better than you found them.
Requirements
- High School Diploma or GED and 4+ years of work experience, including 2+ years in a mechanical/technical role. An Associate’s degree, relevant certifications, training on competitive equipment, or related military experience may count toward the technical requirement.
- Valid driver’s license and the ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
- Customer and team engagement experience with strong written and verbal communication.
- Basic computer proficiency (Windows, email, navigation, mobile apps; comfortable entering data across multiple systems).
- Flexible to early/late hours and potential overnights based on Customer and business needs.
- Ability to comply with hospital/Customer credentialing requirements.
Nice To Haves
- We often see great success from professionals with experience in HVAC, mechanics, maintenance, refrigeration, boilers/chillers, equipment repair, diesel/automotive, aviation repair, plumbing, or electrical trades.
Responsibilities
- Diagnose, repair, and maintain STERIS and competitor washers, sterilizers, and related systems.
- Own your calendar to deliver PMs, service and warranty calls, installations, and field upgrades—prioritizing Customer and business needs autonomously.
- Collaborate with Tech Support, Engineering, and Service Contract Management to resolve issues, meet regulatory documentation requirements, and close out troubleshooting efficiently using advanced technology platforms.
- Present repair options and pricing; with management support, partner with Sales to elevate Customer experience and identify revenue opportunities.
- Support multiple hospital locations across your assigned territory based on service agreements and demand.
Benefits
- Base Salary + Incentive Compensation Program
- Company-provided vehicle, cell phone, and laptop
- Hands-on training program
- Paid Time Off + 9 corporate holidays per year
- Excellent medical, dental, and vision coverage
- Healthcare and Dependent Flexible Spending Accounts
- Short- and Long-Term Disability coverage
- 401(k) with company match
- Parental Leave
- Tuition Reimbursement Program
- Additional add-on benefits/discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
