MedSpa Front Desk Receptionist
About The Position
Allura Skin, Laser & Wellness Clinic is a full service medically focused skin care and wellness clinic dedicated to enhancing the lives of our patients – both women and men. Voted NOCO’s Best MedSpa , we are proud to offer advanced technologies and techniques in the field of aesthetics and wellness, as well as top medical grade skin care products. Our commitment is to provide safe, personalized services in a relaxed atmosphere with an experienced team . With frequent advances in the science of skin rejuvenation and overall wellness, our professionals ensure they have the training and product knowledge they need to best serve you ! We are looking for a friendly, professional, and detail-oriented full-time Front Desk Receptionist to join our dynamic team at Allura. As the first point of contact for clients, you will play an integral role in providing exceptional customer service and supporting the day-to-day operations of the spa. You will greet clients, schedule appointments, manage phone calls, and assist with various administrative tasks to ensure a smooth and welcoming experience for our guests. This position must have the flexibility to work Saturdays. This position must be able to work between two locations (Fort Collins & Loveland)
Requirements
- Previous experience in customer service or front desk operations, ideally in a Medspa, Plastic Surgery, Aesthetics or Dermatology.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Professional appearance and demeanor.
- Excellent attention to detail and organizational skills.
- Ability to maintain client confidentiality and adhere to HIPAA regulations.
Nice To Haves
- Familiarity with booking software and point-of-sale systems is a plus.
- Knowledge of beauty or wellness services is a plus.
Responsibilities
- Greet clients upon arrival, check in, and ensure they feel comfortable and welcome. Provide them with any necessary forms or information about their upcoming treatments.
- Answer phone calls, emails, and online inquiries, assist clients in booking appointments, and handle rescheduling or cancellations as needed.
- Manage client intake forms, update databases, and maintain organized records of client information and appointment history.
- Process payments, handle cash transactions, and ensure accurate billing for services and products.
- Assist clients with inquiries about retail products and promote special offers or packages to enhance their experience.
- Ensure the front desk and waiting area are clean, tidy, and stocked with necessary supplies.
- Work closely with medical professionals to ensure clients receive the best service. Communicate treatment updates and client needs to the appropriate team members.
Benefits
- Medical, Dental, Vision, and Generous PTO and Holiday Pay.
- Employee discounts on services and products
- Opportunity to grow in a thriving med spa environment
- Friendly and supportive team atmosphere
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
