Medtech Field Service Agent - Arkansas
About The Position
Our MedTech Field Service Agents employ their technical and customer service experience by collaborating with healthcare professionals and technicians. You will be responsible for assisting Field Service Technicians with replacing parts, troubleshooting, repairing, and updating medical devices in a hospital setting with the support of an on-site team. This is a great opportunity to develop and advance your technical skills! Responsibilities: Assist field service staff with organizing, testing, updating medical devices, installing/configuring hardware, software, and network products Manually move and carry medical equipment and un-box medical devices from shipping or storage containers Set-up and organization of equipment and workstations Conduct routine checks and records data from product tests after installation and configuration Assignment-based schedule working per diem Travel nationally to support customer needs Provide ongoing communication and customer support to on-site hospital staff. Provide on-the-job training (OTJ) for new hires. Complete other duties at the discretion of management
Requirements
- High school diploma or equivalent required
- Minimum of 1-2 years of technical experience in a hospital setting preferred. Other Field Technician experience in healthcare setting will be considered.
- An active and unrestricted driver license and a personal vehicle for local work related assignments are required for this position. Travel time and mileage are reimbursed.
- Must be comfortable with basic software programs and Microsoft operating system
- Ability to assemble and disassemble equipment and devices required
- Ability to sit and stand for long periods of time and lift up to 50 pounds required
- Ability to work an assignment-based schedule with 40+ hours commitment per week when on assignment required
- Ability to clear hospital vendor credentialing requirements, including proof of vaccination status
Nice To Haves
- Hardware - Replacing Bezels, key pads, buttons, batteries, etc.
- Software - Calibrations, networking, software updates, etc.
- Set-up and organize the equipment and workstations.
- Conduct routine checks and records data from product tests after installation and configuration
Responsibilities
- Assist field service staff with organizing, testing, updating medical devices, installing/configuring hardware, software, and network products
- Manually move and carry medical equipment and un-box medical devices from shipping or storage containers
- Set-up and organization of equipment and workstations
- Conduct routine checks and records data from product tests after installation and configuration
- Assignment-based schedule working per diem
- Travel nationally to support customer needs
- Provide ongoing communication and customer support to on-site hospital staff.
- Provide on-the-job training (OTJ) for new hires.
- Complete other duties at the discretion of management
Benefits
- This position is not eligible for our Medical Benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
