Member Care Advocate

Curant Health•Smyrna, GA

About The Position

Do you dream of a great career with a great company – where you can make an impact and help people? We dream of giving you the opportunity to do just this. We are not only committed to improving the lives of patients we serve, but yours as well. Curant means CARE, and that is just what we do. Our culture of caring is evident by being recognized as one of Inc.’s fastest growing healthcare companies, receiving the Georgia Fast 40 and Atlanta Business Chronicle Trendsetters awards every year since 2013. Our Medication Care Management® programs and processes are proven to improve outcomes while reducing overall healthcare costs for our patients. Curant Health is seeking a Member Care Advocate to join our growing team. This position is primarily responsible for performing duties related to supporting the clinical services team, including, but not limited to, enrolling patients from assigned clinics, providers, and/or direct patient outreach initiatives into Care Management. The CMA must review and document in EHRs, contact referrals- explaining the benefits for using Curant Health, and appropriately enroll the referral.

Requirements

Requires a high school diploma, Medical Assistant training or schooling, or equivalent, with a minimum of 2 years of experience.
Experience in a hospital or physician’s office with patient care experience preferred.

Nice To Haves

Managed Care or Population Health experience is helpful.

Responsibilities

Provide a superior experience with communicating on the phone with potential and enrolled patients.
Actively engage potential patients with the goal of understanding barriers to medication adherence.
Effectively and enthusiastically explain features and benefits of Curant Care Management services to potential patients for eventual enrollment.
Accomplishes daily referral and enrollment processes.
Assists the Clinical team with MD, pharmacy or case manager outreaches and obtaining necessary patient information needed to provide patient care.
Assist with unable to reach patients and assisting to re-engage patients.
Assist the Clinical team with patient follow up for clinical outcomes such as Blood pressure, blood sugars, diet, etc.
Works to organize and prioritize daily workload to meet company goals and priorities.
Assist the Clinical team in obtaining any patient discrepancies, medication histories, etc.
Provides clear, complete and accurate documentation.
Performs other duties as assigned all in compliance with HIPAA.
Interaction with Onboarding team to assist with helping the Care Management patient be enrolled in Medication Management (help is on the Clinical side assisting with completing the enrollment form for the team).
Assist with Health Plan initiatives such as SUPD, HEDIS or other programs as related to MA licensure
Responsible for the daily task of printing, sorting, stuffing, and mailing letters to patients as appropriate to support departmental Service Level Agreements (SLAs).