Member Communications Specialist, DentaQuest (IOWA)

Sun Life • Des Moines, IA

7d

About The Position

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all. Job Description: Location : Must reside in Iowa The opportunity: The Member Communications Specialist will focus on the State of Iowa Medicaid and Dental Programs by assisting the development and execution of member-facing communications in compliance with Iowa state contract requirements.

Requirements

• Strong attention to detail and organizational skills
• Familiarity with regulated healthcare programs (Medicaid/Medicare preferred)
• Basic knowledge of marketing or communications workflows
• Experience with fulfillment operations, print production, or direct mail a plus
• Working knowledge of Microsoft Office and task management tools

Responsibilities

• Assist with fulfillment activities, including mailing materials such as welcome kits, ID cards, and required member notices.
• Coordinate intake and tracking of contractual marketing and outreach requests from internal and external stakeholders.
• Help maintain communication calendars and delivery timelines to ensure timely execution of required materials.
• Collaborate with the Creative Services and Regulatory teams to ensure communications meet brand, compliance, and accessibility standards.
• Assist in the review and preparation of materials for regulatory submission and approval.
• Aid in the translation and ADA coordination process to ensure materials are accessible to all members.
• Track metrics related to member communications (e.g., volume, timelines, returns) to assist reporting and audits.
• Maintain organized records of communication assets and fulfillment activities.
• Participate in cross-functional meetings with client engagement, marketing, and operations teams as needed.
• Coordinate the development and delivery of member communications in alignment with State of Iowa contractual requirements.
• Support fulfillment operations, including print production and mailings for materials such as welcome kits, ID cards, and notices.
• Manage intake and tracking of marketing and outreach requests from internal and external stakeholders.
• Maintain project timelines and communication calendars to ensure timely execution.
• Collaborate with internal teams (Creative, Regulatory, Client Engagement, etc.) to ensure materials meet compliance, accessibility, and brand standards.
• Assist in preparing materials for regulatory review and approvals.
• Monitor translation and ADA workflows to ensure materials are accessible to all members.
• Track performance metrics and document fulfillment activity for reporting and audits.
• Maintain organized records of communication assets and project documentation.
• Participate in cross-functional meetings and furthering marketing initiatives

Benefits

• At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.
• Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.
• Enjoy a flexible, inclusive and collaborative work environment that supports career growth.
• We’re proud to be recognized in our communities as a top employer.
• Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed