Member Experience Director

AO Globe Life•Defuniak Springs, FL

1d•Remote

About The Position

AO Globe Life is hiring qualified candidates to help families across the United States access important supplemental benefit programs—all from the comfort of home. This mission-driven, remote-first opportunity offers meaningful work, professional development, and long-term career growth. Whether you are beginning your career or exploring a new professional path, this role provides the opportunity to make a real impact while building valuable experience in a supportive environment. You will connect with individuals who have requested information about benefit programs, schedule virtual consultations, and guide them through their available options.

Requirements

Must be legally authorized to work in the United States
Windows-based laptop or desktop computer with a functioning webcam
Reliable internet connection

Nice To Haves

Experience in customer service, sales, or consulting is helpful but not required
Growth-minded individuals who value mentorship and professional development
Strong communicators with a client-focused mindset
Organized and self-motivated professionals
Individuals comfortable using Zoom and other digital tools

Responsibilities

Connect with individuals who have expressed interest in learning about benefit programs
Schedule and conduct virtual consultations with clients via Zoom
Explain available benefit options and assist clients through the enrollment process
Maintain accurate client records and follow-up communications
Deliver excellent client service and build lasting relationships
Participate in training sessions, mentorship programs, and team meetings