Member Experience Intern

Base Power Company • Austin, TX

3d • Onsite

About The Position

As a Member Experience Intern, you'll be a critical part of delivering a seamless onboarding experience for new Base members. You'll ensure we have everything we need to move forward and communicate directly with members to fill any gaps. This role sits at the intersection of operational detail and member communication — ideal for someone who's customer-first, detail-oriented, and thrives in a fast-paced environment.

Requirements

• Strong attention to detail and ability to follow structured, technical processes.
• Clear, empathetic communication skills — comfortable on the phone and in writing.
• Self-motivated and organized, with the ability to manage high review volumes consistently.
• Tech-savvy and quick to learn new tools and workflows.
• Calm under pressure, and comfortable with ambiguity in a fast-moving environment.

Responsibilities

• Review incoming photos of member homes and enter data into internal tools with accuracy and completeness.
• Communicate with members via email, phone, text, and live chat to request missing information, clarify requirements, and answer their questions.
• Follow technical criteria to make go/no-go qualification decisions.
• Surface trends and collaborate with the Operations and Member Experience teams to improve processes.
• Contribute to internal documentation to help standardize the photo review workflow.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed