Member Experience Representative

Benton Rural Electric Association•Prosser, WA

21d

About The Position

Are you a dedicated customer service professional seeking a rewarding career? Benton REA invites applications for a full-time Member Experience Representative. Join our team and take on responsibilities such as balancing daily cash receipts, billing processing and procedures, and delivering courteous service to our members and the public in a collaborative team environment. To view full job description, to include essential functions and working conditions, please see description linked below.

Requirements

High school graduate or equivalent (GED)
Two (2) years of customer service experience
Proficiency in general office tasks, computer peripherals
Valid driver's license

Nice To Haves

Strong team player
Outgoing, adaptable, and flexible personality
Prior banking or utility customer service experience
Forward thinking, with a drive towards process improvement, efficiency, excellence
Strong technical aptitude
Bilingual proficiency in Spanish is a plus to enhance member communication

Responsibilities

Balancing daily cash receipts
Billing processing and procedures
Delivering courteous service to our members and the public in a collaborative team environment

Benefits

Highly competitive, excellent comprehensive benefits package options including Medical, Dental, Vision, Life, AD&D, and STD
High-deductible PPO medical/dental/vision benefits plan (best in class plan) option with HSA option. 100% Benton REA paid. Deductible: $1,650 individual/$3,300 family; 90%/10% coinsurance after deductible is met (with $1,500 /$3,000 annual maximum). Our most popular plan, with 86% employee enrollment. In-network, coinsurance maximum (excluding deductible).
PPO medical/dental/vision plan option. Employee pays $251.70 individual/$578.14 family per month. Deductible: $300 individual/$600 family; 90%/10% coinsurance after deductible is met (with $600 /$1,200 annual maximum).
401k plan with employer match of 12% with 6% employee contribution
4-10 work schedule, with every Friday off
Generous paid time off (vacation, sick, holidays, and personal business)
6.67 vacation per month (0-5 years)
10 hours sick leave per month
40 hours personal business leave/year on April 1 (prorated)
2 floating holidays (at 10 hours)
9 paid holidays (at 10 hours)
Employee Assistance Program (EAP)
Generous Tuition Assistance Program
Training and Development opportunities