About the position
The Member Owner Services Assistant is responsible for assisting Member Services in managing member data systems and promoting memberships at the Co-op. This role contributes to the positive public image and growth of the co-op through effective membership programs, outreach activities, events, and operational support.
Responsibilities
- Deliver exceptional customer service to internal and external customers.
- Support member-owner services, including database management, benefits administration, and new member orientation.
- Coordinate and promote member programs, including member worker volunteers, Co-op Cares, Community Links, and Art in the Cafe.
- Provide in-store customer service to answer members' questions and concerns.
- Support the planning, coordinating, and executing of the annual membership meeting, council elections, and member events.
- Track and generate membership reports, including monthly equity refund requests and member discounts.
- Provide administrative support to the General Manager and Co-op Council, including notetaking at monthly meetings.
- Answer customers' questions and concerns by monitoring the general Co-op email address, social media comments/direct messages, and comment cards.
- Update and maintain the Co-op's online community calendar.
- Oversee and maintain the exit way's bulletin boards, rack cards, and periodicals.
- Process community donation requests and community tabling requests.
- Coordinate and support community workshops.
- Assist with the planning, coordinating, and executing special Co-op events.
- Coordinate and participate in school visits and on-site tours.
- Promote Co-op membership off-site at community events.
- Participate in off-site presentations.
- Support in-store vendor demos as needed.
- Participate in weekly planning meetings with the Community Relations team.
- Meet expectations of regular, predictable attendance.
- Follow all safety policies and procedures of Hunger Mountain Co-op.
- Provide excellent service to customers, vendors, and coworkers and abide by Hunger Mountain Co-op's Service Policies.
- Perform other tasks as assigned.
Requirements
- Excellent customer service skills with a friendly and professional demeanor.
- Outstanding written, listening, and interpersonal skills.
- Accurate data entry skills and experience with database management.
- Experience with Microsoft Office 365, especially Excel.
- Attention to detail and exceptional organizational skills with the ability to multitask to meet deadlines.
- Work well with others in a cooperative environment where teamwork and constant communication are essential.
- Experience with social media platforms.
- Experience with WordPress.
Nice-to-haves
- Prior event planning experience.
- Previous supervision of volunteers.
- Familiarity with our mission and the cooperative principles.
- Knowledge of local food systems and current trends in the natural food industry.
- Familiarity with our local community, including government and community organizations.
Benefits
- Benefits-eligible position with 32 hours a week.
