Member Relations Attendant

Crossroads YMCA•Hammond, IN

1d•$14•Onsite

About The Position

This position supports the work of the Crossroads YMCA, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Member Relations Attendant is responsible for delivering legendary customer service, ensuring a safe and welcoming environment, monitoring member areas, and supporting member engagement strategies. This role serves as a front-line representative of the YMCA mission and values, actively contributing to a positive and inclusive member experience.

Requirements

Must be at least 15 years of age or older.
Minimum required 18 hours worked per week or minimum 3 shifts per week.
Excellent interpersonal, communication, and problem-solving skills.
Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.
Adept computer skills with CRM experience.
Visual, auditory, and verbal ability to communicate effectively.
Must have high level of alertness, concentration, and initiative.
Ability to lift 20 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend.
Work environment involves frequent computer use with standing and some sitting, requiring sustained attention to detail and focus.
Regular movement is encouraged to support ergonomic well-being.
Maintain a neat and professional appearance at all times.

Nice To Haves

Previous customer service, sales or related experience preferred.

Responsibilities

Effectively model and communicate the mission, vision, and values of the Crossroads YMCA.
Greet and assist all members, guests, and staff with a smile and relationship ready manner.
Exceed member expectations by being customer obsessed.
Ensuring all members, guests, and staff are checking in properly to enforce Crossroads YMCA safety guidelines and policies.
Implement member service and engagement strategies that support and encourage the recruitment of new members and the retention of existing members in a welcoming environment.
Support our members’ goals by facilitating connections, linking members to other members and or programs/interests.
Communicate membership options and perks to prospective members and existing members to upgrade/upsell membership to increase retention.
Build relationships, by proactively getting to know members beyond high-level greetings and well wishes and seek to understand their needs.
Conduct cause-driven tours with a goal to exceed tour-to-join closing rate benchmarks.
Inform members of account alerts in a professional and respectful manner.
Inform supervisor/director of unusual situations or unresolved issues in a timely manner.
Apply all YMCA policies dealing with membership services.
Know emergency procedures and be able to demonstrate them, providing a safe environment.
Attend meetings and trainings as assigned.
Participate in special events as assigned.
Be knowledgeable and supportive of the YMCA annual support campaign.
Complete all required compliance and professional development training annually or as assigned.
Support other duties as assigned to meet the needs of the branch and department.