Member Service Agent

Deseret First Credit Union•West Valley City, UT

8h•$21•Hybrid

About The Position

There's a reason we've won so many awards for being one of the best companies to work for! We invite you to apply to join our family, and here's what's in it for you: 12 paid holidays Competitive compensation Benefits, perks, and discounts worth a double-take A positive atmosphere and co-workers who truly care Enjoyable activities and wellness initiatives Work-from-home flexibility Schedule: Monday-Friday 8:45am-5:45pm, as well as rotating Saturdays from 8:45am-2:00pm. There is a possibility of a remote work option after mandatory in-office training and required certification are completed. Summary: The Member Service Agent provides service to members of the credit union by processing their financial transactions and educating them on credit union products and services over the phone and via email and other electronic correspondence. We pride ourselves in taking excellent care of our credit union's members. Here is how you can help us accomplish that:

Requirements

High school diploma or GED and six months of experience working with the general public required
Must be friendly, personable, professional, and service-oriented
Good oral and written communication skills
Ability to think outside the box and problem solve
Ability to multi-task and adapt to change
Microsoft Office Suite; strong ability to learn new software programs

Nice To Haves

Previous phone experience is helpful
Spanish speaking is a plus

Responsibilities

Takes incoming calls from members to assist them with account needs and transactions
Opens new accounts
Processes checks
Responds to members' e-mail and chat system inquiries
Provides credit union products and services to existing members