Member Service Representative I (MSR)/Teller

Northwoods Credit Union•Cloquet, MN

8h•$17•Onsite

About The Position

Member Service Representative I (MSR I)/Teller Northwoods Credit Union (NCU) is seeking to fill a Member Service Representative (Teller) position in one of our Cloquet, MN locations. Are you passionate about customer service and looking for better hours and pay? Do you resonate with the credit union philosophy of "people helping people"? Are you eager to build a career in the banking industry while serving your local community? If so, we want to hear from you! This Full Time, entry-level position works varied hours between 7:00 AM - 5:30 PM, (typically 8:30 AM - 5:00 PM) Monday - Friday, with rotating Saturday shifts, 9:00 AM - 12:00 PM. The starting wage for this position is $17.00 per hour, or a more competitive rate based on experience. If this sounds like the perfect opportunity for you, apply today! About Northwoods Credit Union (NCU) Founded in 1936 in a small trailer on paper mill property, Northwoods Credit Union began with five paper mill employees who had a vision of offering fairly priced financial products and excellent service to their hardworking coworkers. Today, we continue to serve the employees of select employer groups as well as anyone who lives, works, goes to school, volunteers, or attends church in Carlton, Pine, and St. Louis Counties. Over the years we've changed names and locations, but our commitment to our members remains the same. Our vision of building life-long relationships, one member at a time begins with choosing the right employees to fulfill our mission. We seek to hire and retain qualified employees who share our core values of servant mentality, progressive thinking, integrity, compassion, and empathy. We offer competitive compensation, generous benefits, and a positive work culture to support this mission. A Day in the Life of an MSR As a Member Service Representative, you start each day ready to provide excellent customer service as the first point of contact for our members. You cheerfully greet current and prospective members, taking the time to really listen to their needs. With efficiency and accuracy, you process routine financial transactions such as deposits, withdrawals, transfers, loan payments, and cashing checks. Utilizing your product knowledge, you help each member understand how they can make the most of our products and services to meet their financial needs. You always make a great first impression and enjoy nurturing ongoing member relationships while serving NCU's vision of building life-long relationships, one member at a time.

Requirements

High school diploma or equivalent
Proficiency with Word, Excel, Outlook, and other commonly used office software
10-key skills
Ability to become proficient with our core processing and other financial platforms
Strong customer service skills
Are you a positive, people person who picks up new skills quickly and thrives in a fast-paced environment?
Can you prioritize tasks and handle cash and confidential information with discretion, honesty and integrity?
Would you like to become part of a team with strong core values centered on compassion and empathy?

Responsibilities

Provide excellent customer service as the first point of contact for our members.
Cheerfully greet current and prospective members, taking the time to really listen to their needs.
Process routine financial transactions such as deposits, withdrawals, transfers, loan payments, and cashing checks.
Help each member understand how they can make the most of our products and services to meet their financial needs.
Nurture ongoing member relationships while serving NCU's vision of building life-long relationships, one member at a time.