Member Service Representative II

Advancial Federal Credit Union • Anchorage, AK

2d • $19 - $23

About The Position

The Member Services Representative delivers exceptional service, guides members through financial solutions, and supports daily branch operations. This role blends relationship‑building, lending expertise, and frontline service—perfect for someone who is proactive, people‑focused, and confident juggling a variety of responsibilities.

Requirements

• Associate's degree (A.A.) or equivalent from two–year College or technical school; or six months related experience preferred. Equivalent combination of education and experience required.
• Ability to follow established procedures and policies.
• Responsible for maintaining a working knowledge of lending procedures, Credit Union guidelines, Lending Software, and the benefits and features of all loan products.
• Responsible for maintaining a working knowledge of computer equipment and software required including Microsoft Word, Excel, etc.

Responsibilities

• Perform a full range of banking services including deposits, withdrawals, loan payments, check cashing, account transfers, wire transfers, and bond redemptions, while ensuring compliance with regulations and internal policies.
• Assist members with loan inquiries and applications, pull and review credit reports, identify cross‑sell opportunities, and process approved loans through booking and documentation.
• Open new accounts (savings, checking, certificates, money markets, IRAs), verify eligibility, complete required identification checks, and process check orders.
• Balance cash drawers daily, reconcile currency and checks, and correct any account or transaction errors associated with assigned teller number.
• Provide member support in person and by phone, including account inquiries, fund transfers, stop payments, check copies, and issue resolution.
• Prepare and scan daily check deposits, ensuring totals match branch records. Scan, file, and maintain member documents in the electronic filing system.
• Support branch operations by processing night drop deposits, correcting account exceptions, handling bond redemptions, filing documents, and assisting with daily/month‑end procedures.
• Participate in branch opening and closing and work at least two Saturday shifts per month. Hours are Monday - Friday 8:40am to 5:10pm and Saturday 8:50am to 1:00pm.

Benefits

• comprehensive healthcare
• life insurance
• fantastic 401K
• 3 weeks of vacation
• vacation homes in Destin, FL, and Breckenridge, CO
• 80% of your tuition costs covered after one year
• Advancial Life Rewards program reimburses you up to $1,000 each year for unexpected expenses
• affordable pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree