Member Service Representative III

Advancial Federal Credit Union • Anchorage, AK

1d • $25 - $31

About The Position

The Member Services Representative delivers exceptional service, guides members through financial solutions, and supports daily branch operations. This role blends relationship‑building, lending expertise, and frontline service—perfect for someone who is proactive, people‑focused, and confident juggling a variety of responsibilities.

Requirements

• Associate's degree (A.A.) or equivalent from two–year College or technical school; or six months related experience preferred. Equivalent combination of education and experience required.
• Ability to follow established procedures and policies.
• Responsible for maintaining a working knowledge of lending procedures, Credit Union guidelines, Lending Software, and the benefits and features of all loan products.
• Responsible for maintaining a working knowledge of computer equipment and software required including Microsoft Word, Excel, etc.

Responsibilities

• Support members with lending needs by interviewing applicants, gathering required information, evaluating credit history, and ensuring complete, accurate loan files.
• Manage the full loan process—from application to approval coordination to closing—while securing proper documentation and lien placement.
• Guide members to the right products across loans, deposits, and digital services while meeting monthly cross‑sell and product‑penetration goals.
• Resolve member questions in person and by phone, including balance inquiries, transfers, account research, stop payments, and issue resolution.
• Open new accounts including checking, savings, certificates, money markets, and IRAs, ensuring eligibility and ChexSystems verification.
• Perform teller transactions such as deposits, withdrawals, loan payments, credit card payments, cash advances, and check cashing with accuracy and compliance.
• Support branch operations by processing night drop deposits, correcting account exceptions, handling bond redemptions, filing documents, and assisting with daily/month‑end procedures.
• Participate in branch opening and closing and work at least two Saturday shifts per month. Hours are Monday - Friday 8:40am to 5:10pm and Saturday 8:50am to 1:00pm.

Benefits

• Take Time for Life: In addition to 11 company holidays, you start with 3 weeks of vacation, and can recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO – free for you and your loved ones (you just pay taxes).
• Invest in Your Future: We’ll cover 80% of your tuition costs after one year, so you can continue to grow, learn, and achieve your goals.
• Life Happens: Our Advancial Life Rewards program reimburses you up to $1,000 each year for unexpected expenses – because we know life doesn’t always go according to plan.
• Pets Are Family Too: With affordable pet insurance (we even chip in), your furry friends are covered for everything from checkups to surgeries.
• comprehensive healthcare
• life insurance
• fantastic 401K
• incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree