Member Service Representative (MSR) - Level I -- Jacksonville, FL

TEKsystems • Jacksonville, FL

1d • $20 - $20 • Hybrid

About The Position

We are seeking dependable and service-driven individuals to join a leading financial institution as Member Service Representatives (MSRs).
As an MSR, you will play a crucial role in providing empathetic, professional, and solution-oriented support to members through inbound calls. You’ll be part of a dynamic team committed to resolving account-related inquiries quickly and accurately while delivering exceptional customer service.

Requirements

• Strong communication and problem-solving skills
• Ability to multitask and work efficiently in a high-volume environment
• Comfortable using multiple systems and tools to assist members
• Reliable and punctual, especially during training

Responsibilities

• Handle inbound calls and assist members with account servicing needs
• Navigate multiple systems to research and resolve account concerns
• Provide exceptional customer service and support
• Maintain accurate documentation and follow compliance procedures

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed