Member Service Representative - Kohler

Kohler Credit Union•Kohler, WI

2d•$20•Onsite

About The Position

Advance Your Career in a Role That Makes a Real Impact! Kohler Credit Union is currently hiring a Full-Time Member Service Representative to join our dedicated team at our Kohler Branch. If you thrive in a dynamic, people-first environment and are motivated to help others reach their financial goals, we'd love to connect with you. At Kohler Credit Union, we value work-life balance and support our employees with flexible scheduling, generous paid time off, and a starting wage of $20/hour. Our comprehensive benefits package is built to support your well-being and future, including medical, dental, and vision coverage, a 401(k) retirement plan with employer contributions, life insurance, tuition reimbursement, and more! We're proud to foster an inclusive, supportive workplace where diversity is valued and professional growth is encouraged. With thorough training and ongoing development opportunities, you'll have the tools and support needed to succeed and grow your career. Position Overview: Member Service Representative As a Member Service Representative, you'll serve as the friendly, knowledgeable face of the Kohler Branch, helping members navigate their financial needs. This role goes beyond basic transactions-you'll build relationships, understand member goals, and provide meaningful financial solutions.

Requirements

Education: High school diploma or equivalent required.
Skills: Strong communication, critical thinking, attention to detail, and a commitment to member service.

Nice To Haves

Experience: Background in customer service, sales, or financial services preferred but not required.

Responsibilities

Build Trust: Develop strong member relationships and provide personalized recommendations based on individual financial needs.
Manage Accounts: Open, update, and close accounts while maintaining accuracy and following established procedures.
Deliver Exceptional Service: Communicate effectively with members in person, over the phone, and through digital channels.
Resolve Concerns: Address member questions and issues with empathy, professionalism, and problem-solving skills.
Keep Learning: Stay current on credit union products, services, policies, and industry trends through ongoing training.