Contact Center - Member Service Representative
About The Position
Ready to launch a career where your work truly matters? Kohler Credit Union is hiring a Full-Time Member Service Representative for our Contact Center in Sheboygan, WI, starting at $20 per hour-no prior financial experience required! In this role, you'll have the opportunity to connect with members through a variety of channels, including phone, chat, email, and secure messaging. This is a fantastic way to launch your career in the financial services industry with an organization that truly values its members, employees, and community. What You'll Do: As a Member Service Representative in our Contact Center, you will be the primary point of contact for members, helping with questions, resolving issues, and recommending services to support their financial goals. You will assist members via phone, chat, email, and secure messaging, providing personalized solutions! Responsibilities also include handling debit card requests, verifying mobile deposits, and preparing reports with accuracy and attention to detail. Teamwork is important. You will collaborate with colleagues to reach service goals and celebrate successes together. Ongoing training and development opportunities will help you grow your knowledge and advance your career. Why Kohler Credit Union At Kohler Credit Union, we're dedicated to supporting you both professionally and personally. You'll enjoy a competitive hourly rate of $20, along with a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with employer contributions, generous paid time off, and tuition reimbursement. But it's more than just benefits-you'll be part of a collaborative, purpose-driven team that values supporting one another, celebrating successes, and making a lasting, meaningful impact for our members and the communities we serve.
Requirements
- High school diploma or equivalent
- Strong communication skills and attention to detail
- Ability to follow compliance and regulatory requirements
Nice To Haves
- Customer service or sales experience is a plus
Responsibilities
- Helping with questions
- Resolving issues
- Recommending services to support their financial goals
- Assist members via phone, chat, email, and secure messaging, providing personalized solutions!
- Handling debit card requests
- Verifying mobile deposits
- Preparing reports with accuracy and attention to detail
- Collaborate with colleagues to reach service goals and celebrate successes together
Benefits
- medical
- dental
- vision coverage
- a 401(k) with employer contributions
- generous paid time off
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
