Member Service Representative - Contact Center
About The Position
Ready to launch a career where your work truly matters? Kohler Credit Union is hiring a Full-Time Member Service Representative for our Contact Center in Sheboygan, WI, starting at $20 per hour-no prior financial experience required. This role is a great opportunity to start your career in the financial services industry with an organization that truly values its members, employees, and community. What You'll Do: In this role, you'll be the first point of contact for our members, answering questions, resolving concerns, and recommending services that support their financial goals. You'll connect with members through phone, chat, email, and secure messaging, providing guidance and solutions tailored to their needs. Your responsibilities will also include handling tasks such as debit card requests, mobile deposit verification, and reporting, ensuring accuracy and attention to detail in every interaction. Teamwork is a key part of this role-you'll collaborate with colleagues to meet service goals and celebrate achievements together. In addition, you'll have ongoing opportunities for training and skill development to grow your knowledge and advance your career. Why Kohler Credit Union At Kohler Credit Union, we're committed to supporting the whole person-both professionally and personally. You'll benefit from a competitive hourly wage and a robust benefits package, including medical, dental, and vision coverage, a 401(k) with employer contributions, generous paid time off, and tuition reimbursement. Beyond the benefits, you'll join a collaborative, purpose-driven team that values showing up for each other, celebrating achievements, and making a meaningful impact for our members and communities-today and for the long term
Requirements
- High school diploma or equivalent
- Strong communication skills and attention to detail
- Ability to follow compliance and regulatory requirements
Nice To Haves
- Customer service or sales experience is a plus
Responsibilities
- Answering questions
- Resolving concerns
- Recommending services that support their financial goals
- Connect with members through phone, chat, email, and secure messaging, providing guidance and solutions tailored to their needs
- Handling tasks such as debit card requests, mobile deposit verification, and reporting
- Collaborate with colleagues to meet service goals and celebrate achievements together
- Ongoing opportunities for training and skill development to grow your knowledge and advance your career.
Benefits
- Medical, dental, and vision coverage
- A 401(k) with employer contributions
- Generous paid time off
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
