Member Services Associate - (Weekends)

PROJECT WELLBEING LLC

4d • $15 • Onsite

About The Position

The Member Services Associate is the front-line guardian of the Project Wellbeing guest experience. While the Facilities Director sets the standard, the Associate executes it. This role is responsible for maintaining the "white-glove" presentation of the facility, ensuring that every corner—from the lobby to the recovery suites—is pristine, stocked, and ready for members. You will work directly under the supervision of the Facilities Director to execute daily facility maintenance tasks and ensure that member comfort is never compromised.

Requirements

• Experience: Previous experience in hospitality, housekeeping, or a high-end fitness/spa setting is preferred.
• Detail Oriented: Must possess the ability to spot imperfections (a crooked chair, a smudge on the glass) and correct them immediately.
• Coachability: Ability to follow strict Standard Operating Procedures (SOPs) and accept feedback from the Facilities Director regarding task quality.
• Team Player: Willingness to step in and support the team during high-volume periods or special events.
• Stamina: Must be able to stand and walk for extended periods (up to 90% of the shift).
• Strength: Ability to lift and carry up to 50 lbs (required for moving towel bins, receiving shipments, or adjusting equipment).
• Mobility: Ability to bend, stoop, and reach frequently to clean low and high surfaces.

Responsibilities

• Facility Presentation & Maintenance
• Modality Turnover: Execute rapid, high-quality turnover of recovery modalities and treatment rooms between sessions, ensuring strict adherence to cleanliness SOPs.
• Common Area Upkeep: Conduct continuous walkthroughs of the lobby, hallways, and locker areas to ensure they remain clutter-free and spotless throughout the day.
• Equipment Care: Assist in the basic cleaning and maintenance of wellness equipment (e.g., wiping down sauna surfaces, checking mineral soak water clarity, reracking gym equipment) as directed by the Facilities Director.
• Supply Chain & Inventory Support
• Stocking & Replenishment: Ensure all towel stations, coffee bar, and bathroom amenities are fully stocked at all times to prevent any service interruptions.
• Laundry Operations: Manage the flow of linens and towels, ensuring a constant supply of clean, folded inventory is available for member use.
• Inventory Alerts: Act as the "eyes" for the Facilities Director by proactively reporting low stock levels of cleaning supplies or recovery consumables.
• Member Experience
• Hospitality First: Greet members warmly and assist with immediate facility-related requests (e.g., adjusting room temperature, providing fresh towels, scheduling).
• Concierge Support: Collaborate with the Member Experience Concierge to ensure a seamless hand-off for members moving between the front desk and recovery modalities or provider services.

Benefits

• Free uniforms
• Training & development
• Wellness resources
• In-Kind Wellness Benefits: Includes access to Recovery Modalities (Sauna, Cold Plunge, Red Light, PEMF) during non-peak hours.
• Value: ~$599/month.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed