Member Services Director

YMCA of Pierce and Kitsap Counties•Tacoma, WA

3d•$23 - $24•Onsite

About The Position

The YMCA of Pierce and Kitsap Counties is seeking a Member Services Director to join our team. The YMCA focuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods. This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Services Director works with senior branch staff to implement member services strategies that focus on recruitment and retention of members.

Requirements

You are committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
I have a Bachelor’s degree and/or equivalent knowledge and experience in communication, business, or related field that includes supervision, fiscal management, program development, staff, and volunteer development (preferred).
I love working with people.
I know how to give great customer service.
I am organized, and proactive and know how to get things done.
I am comfortable on a computer.
I am excited to assist the staff leadership team in reaching annual campaign goals by recruiting campaigners, making personal asks, and supporting branch events
Are willing and able to complete Child Abuse Prevention on the first day as well as other required online and on-person trainings as required.
Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).

Responsibilities

Direct and organize member services team with a focus on member experience and retention.
Coordinate and support program and membership enrollment and systems in support of member experience.
Assist marketing efforts focused on internal/external marketing strategies and production of material to support member experience and retention.
Track and utilize data to drive staffing schedule and experiential decisions.
Distribute results, organize, and maintain reports.
Supervise all aspects of membership accounting and processes to include all transactions.
Key liaison to Association Engagement Center.

Benefits

Medical, Dental, and Vision benefit plan options
YMCA paid Life and Long-term Disability Insurance
Opportunity to participate in the YMCA 403(b) retirement saving plan. After 2 years of Full-Time employment, the YMCA will contribute 8% of your monthly earnings
Accrual of 15 days of paid vacation (vacation accruals increase with years of service)
8 paid Holidays/Floating Holidays per year
Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
Professional training, education and certification opportunities
20% discount on YMCA programs, childcare services and merchandise
Public Service Loan Forgiveness eligibility for Full-Time employees