Member Services Representative (Mount Vernon Branch)

North Coast Credit Union • Mount Vernon, WA

8h • $20 - $29 • Onsite

About The Position

We’re hiring a bilingual (Spanish/English) Member Services Representative who believes great service can strengthen a community. This role is teller-focused, ideal for someone who enjoys helping people, creating welcoming experiences, and wants an opportunity to grow into broader financial service responsibilities.

At North Coast Credit Union, our Member Services Representatives are often the first face members see. From our Mount Vernon branch, you’ll help deliver trusted, human-centered service while supporting the credit union’s mission of improving financial well-being.

In this role, you will:
Welcome members and provide accurate teller services, including cash handling and transaction processing
Balance and safeguard your cash drawer with strong attention to detail
Resolve account questions with empathy and professionalism
Educate members on services that support their financial goals
Open accounts and assist with lending as you grow in the role
Maintain accurate records and protect member information
We’re looking for someone who values connection, communicates with care, and takes pride in serving a diverse community. This position offers a strong foundation in teller operations with clear opportunities to expand your skills and advance within a mission-driven organization.

Requirements

• High school diploma or equivalent
• The ability to convey financial terminology in Spanish and English (required)
• Strong communication and interpersonal skills
• The ability to multitask and work in a fast-paced environment
• Strong organizational skills and be detail-oriented
• Basic computer skills
• Previous customer service experience (preferred)
• The ability to obtain NMLS Registration and Notary license.

Nice To Haves

• Previous customer service experience (preferred)

Responsibilities

• Welcome members and provide accurate teller services, including cash handling and transaction processing
• Balance and safeguard your cash drawer with strong attention to detail
• Resolve account questions with empathy and professionalism
• Educate members on services that support their financial goals
• Open accounts and assist with lending as you grow in the role
• Maintain accurate records and protect member information

Benefits

• We enjoy paid time off with a starting vacation accrual of 10 days per year, 11 paid holidays, paid sick time which accrues at 2 hours per pay period (6 days per year), and WA State Paid Safe & Sick Time which accrues at 1 hour for every 40 hours worked.
• We invest in our employees' futures by offering a 401 (k) retirement plan with up to a 10% employer contribution.
• We prioritize your health and well-being and offer medical, dental and vision insurance for you and your family, including free mental health and wellness plan options.
• We ensure our employees are taken care of during life's unexpected events with employer provided life and disability insurance along with paid bereavement leave.
• All benefits are offered in accordance with our plan documents and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED