Member Services Specialist

Active Generations•Sioux Falls, SD

9h•Onsite

About The Position

As the Member Services Specialist, you serve as the primary point of contact for members, guests, and community partners by providing welcoming customer service and information about Active Generations’ programs and services. This role supports front desk operations by assisting with membership inquiries, processing payments, managing reservations, maintaining records, and completing administrative tasks to ensure an efficient and positive member experience. This position will work approximately 28 hours per week.

Requirements

High School Diploma or GED
CPR/AED and First Aid Certification
Group Fitness and/or Personal Training Certification (e.g., NASM, ACE, ACSM, NSCA, AFAA, or equivalent)

Nice To Haves

A minimum of one (1) year of experience as a receptionist or office manager is strongly preferred.
Proficient with MS Office Suite products (Excel, Word, PowerPoint, etc.) and other office or gym management software.
High organization skills with the ability to prioritize tasks during high-volume times of day.
Strong written and verbal communication, active listening, and problem-solving abilities.
Positive, team-oriented attitude with adaptability to work effectively with diverse individuals.

Responsibilities

Serve as the primary contact for all incoming phone calls and in-person inquiries.
Provide accurate and knowledgeable information about Active Generations’ programs, services, and events.
Greet members and visitors warmly and assist with their needs.
Conduct facility tours to prospective members to promote membership growth.
Process payments via cash, check, or credit card using the organization's payment software and balance the register at the end of your shift.
Perform clerical tasks, including filing, writing, and maintaining records.
Update and maintain the membership database accurately and efficiently.
Maintain updated internal directories, including staff contacts, phone lists, and emergency closure lists.
Assist with processing daily deposits as needed.
Implement team processes and procedures to ensure efficiency and quality service
Manage Pickleball Court Reservations using applicable software.
Perform light cleaning tasks around the employee work area (e.g., dusting and cleaning desk areas).
Provide support to office personnel with various projects as assigned.
Has the opportunity to instruct fitness classes.
Participate in staff meetings, training, and professional development opportunities.