Member Services Specialist
About The Position
At the Y, we're more than a gym; we're a community. We're looking for a detail-oriented, tech-savvy, and service-minded individual to join our team as a Member Services Specialist. In this role, you'll work behind the scenes to ensure the accuracy, integrity, and smooth operation of our patron accounts and data systems, making a real impact on the experience of every Y member we serve. What You'll Do You'll utilize available technology to execute processes that support the accuracy and integrity of patron accounts and core service data. Day-to-day, that means completing timely account updates, supporting programs and partnerships, maintaining data integrity across systems, and carrying out administrative and service-related functions as needed. With time and institutional knowledge, you may also step in to support the work of Member Account Service Representatives to keep the department running at its best. What We're Looking For We need someone who is organized, self-driven, and accountable. Someone who takes pride in getting the details right. The ideal candidate brings prior CRM experience, excels at data-oriented tasks, and is comfortable pivoting between priorities in a fast-moving environment. Strong written and verbal communication skills are a must, as is a genuine commitment to service and teamwork. Additional qualifications include proficiency with Microsoft Office products and email platforms, the ability to handle sensitive financial information with discretion, a proven track record of meeting deadlines, and a willingness to actively participate in required YMCA trainings and uphold association policies and procedures. Physical Requirements This is primarily an office-based role requiring the ability to sit or stand for extended periods, operate standard office equipment, and communicate effectively in both written and verbal form. Occasional lifting, reaching, and squatting may be required. The Impact You'll Make Every effort you put in as a Member Services Specialist contributes directly to the best possible experience for Y patrons and staff, while advancing the operational efficiency, accuracy, and integrity that our association depends on. Why Work at the Y? The YMCA of Greater Birmingham is a place where your work truly matters. You'll be part of a mission-driven organization committed to youth development, healthy living, and social responsibility, supported by a team that values collaboration, service, and growth. What We Offer Competitive salary Comprehensive benefits package: Medical, dental, and vision coverage (with significant employer contribution) Employer-paid life insurance Generous retirement plan with 12% employer contribution once eligible Paid time off and paid holidays YMCA perks: Free YMCA membership for you and your household Significant discounts on YMCA programs (including childcare, after-school programs, and summer camps) Work environment: Flexible schedule and supportive team culture Growth: Real opportunities to learn and expand your HR skills across all functional areas Mission: Work that makes a difference in your community every single day
Requirements
- organized
- self-driven
- accountable
- prior CRM experience
- excels at data-oriented tasks
- comfortable pivoting between priorities in a fast-moving environment
- Strong written and verbal communication skills
- genuine commitment to service and teamwork
- proficiency with Microsoft Office products and email platforms
- ability to handle sensitive financial information with discretion
- proven track record of meeting deadlines
- willingness to actively participate in required YMCA trainings and uphold association policies and procedures
Responsibilities
- completing timely account updates
- supporting programs and partnerships
- maintaining data integrity across systems
- carrying out administrative and service-related functions as needed
- support the work of Member Account Service Representatives
Benefits
- Competitive salary
- Comprehensive benefits package: Medical, dental, and vision coverage (with significant employer contribution)
- Employer-paid life insurance
- Generous retirement plan with 12% employer contribution once eligible
- Paid time off and paid holidays
- YMCA perks: Free YMCA membership for you and your household
- Significant discounts on YMCA programs (including childcare, after-school programs, and summer camps)
- Flexible schedule and supportive team culture
- Real opportunities to learn and expand your HR skills across all functional areas
- Work that makes a difference in your community every single day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
