Member Services Specialist
About The Position
The GOVX Member Service Specialist is responsible for ensuring that GOVX members have a seamless and positive experience across all member need touchpoints. You will leverage your expertise in member and customer service, digital platforms, and partner offerings to enhance the overall member needs. Your goal will be to foster member loyalty and drive positive member satisfaction through exceptional service and engagement. Position Type, Expected Hours of Work, Location | 100% In-Office Role Full-time, non-exempt position. 100% In-Office role, 5 days per week at the GOVX Fulfillment Center in LaVergne, TN. Work schedule may vary depending on volume demands. This position is not eligible for relocation allowance or visa sponsorship. Preference may be given to applicants with weekly Saturday and Sunday availability.
Requirements
- Education: High school diploma minimum with bachelor’s degree or equivalent experience.
- Experience: 2-4 years of experience in customer service, preferably in an e-commerce setting.
- Skills: Strong communication and problem-solving skills, proficiency in Microsoft office products: Word, Excel, PowerPoint, Outlook.
- Attributes: Member-centric, solution-based mindset, positive attitude, and willingness to learn and adapt in a fast-paced environment.
Responsibilities
- Member Support: Provide prompt and efficient support to members utilizing GOVX platforms.
- Order Service: Assist with online order inquiries, ensuring accuracy and timely delivery.
- Issue Resolution: Address member complaints and issues, working to resolve them quickly and effectively.
- Collaboration: Work with GOVX teams to ensure a cohesive and member-centric approach across all channels.
- Training: Assist in training new team members with the best experience, best practices and platform use.
- Vendor Support: Inquiry outreach with GOVX partners.
Benefits
- Paid Time Off
- Paid Sick Leave
- Paid Holidays
- 401(k) plan with discretionary match available
- Medical, Dental, Vision, and Life Insurance
- Flexible Spending Account (FSA), Health Savings Account (HSA)
- Voluntary benefits including Critical Illness, Group Accident, and Voluntary Life
- Employee Referral Program
- Collaborative work environment in a modern office, stocked with drinks and snacks.
- Discounts on the GOVX website
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
