Member Solutions Advisor

FLORIDA CREDIT UNION • Gainesville, FL

13d • Onsite

About The Position

Performs activities in the Member Solutions Department by maintaining communication with members that may be experiencing difficulty in meeting their financial obligations in accordance with policies, goals and objectives established by the SVP Credit Services by performing the following duties.

Requirements

• A high school diploma or GED combined with 1-3 years of related experience, or an equivalent mix of education and hands-on experience.
• A current driver’s license.

Responsibilities

• Maintain communication with members via phone, text or email to provide solutions to help FCU members through any current hardship.
• Maintain communication with FCU branches and other departments to ensure timely efficient resolution of any member issues.
• Collect documentation and negotiate requests for refinances, modification, or other loss mitigation requests.
• Working cooperatively with FCU legal counsel and with other Credit Advisors in a team environment for long-term account resolution.
• Ensure compliance with appropriate laws including CCPA, BSA, OFAC, CFBP, SCRA, FCRA, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees