Member Solutions Representative (Collector)

Valley First Credit Union • Modesto, CA

4d • $23 - $29

About The Position

Participates in maintaining a financially sound loan portfolio through early delinquency control. Methods to accomplish this include (but are not limited to): phone calls, collection letters and in person interviews. Recommends further action on accounts as deemed necessary (includes but not limited to): repossession, legal action, foreclosure, and referral to collection agency) Essential Job Functions: Respond to customer inquiries by phone and in person (could include, but not limited to: requests to transport our collateral out of country, CPI claims, GAP and other dealer sold insurances, NADA values, address updates). Interview members to determine reason for delinquency. Take appropriate action to resolve the account (could include loan modifications or loan workouts). Counsel members concerning their financial obligations, advises of options and solicits agreement of payments. Recommend further action as deemed necessary (i.e. repossession, legal action, foreclosure, referral to collection agency). Demonstrates judgment and discretion within the framework of all applicable regulations and policies. Ensure customer files are kept updated and complete, and all required documents are filed (includes completion of adverse action forms). Monitor and process loan payoff information and provides this communication to dealerships, insurance companies, and all appropriate parties in an accurate and timely manner. Assist departments and branches with transactions as needed. Provide support for collections department and branch managers in fulfilling customer requests and merchant verifications. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Requirements

• Six months to two years of similar or related experience, including time spentin preparatory positions.
• High school diploma or GED required.
• A significant level of trust and diplomacy is required to be an effectivesubject matter expert in the position.
• In-depth dialogues, conversations andexplanations with customers, direct and indirect reports and outside vendorsof a sensitive and/or highly confidential nature is a normal part of the day-to-day experience.
• Communications can involve motivating, influencing,educating and/or advising others on matters of significance.

Responsibilities

• Respond to customer inquiries by phone and in person (could include, but not limited to: requests to transport our collateral out of country, CPI claims, GAP and other dealer sold insurances, NADA values, address updates).
• Interview members to determine reason for delinquency.
• Take appropriate action to resolve the account (could include loan modifications or loan workouts).
• Counsel members concerning their financial obligations, advises of options and solicits agreement of payments.
• Recommend further action as deemed necessary (i.e. repossession, legal action, foreclosure, referral to collection agency).
• Demonstrates judgment and discretion within the framework of all applicable regulations and policies.
• Ensure customer files are kept updated and complete, and all required documents are filed (includes completion of adverse action forms).
• Monitor and process loan payoff information and provides this communication to dealerships, insurance companies, and all appropriate parties in an accurate and timely manner.
• Assist departments and branches with transactions as needed.
• Provide support for collections department and branch managers in fulfilling customer requests and merchant verifications.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED