Member Specialist Lead
About The Position
Saltbox makes the hardest parts of running a small online business simple. Our workspaces transform into modern and flexible office spaces with warehouse suites, and all the perks needed to help small businesses grow. Our members run small to medium sized E-commerce businesses within a diverse group of industries including Fashion & Apparel, Health & Beauty, Entertainment, Electronics and Household Goods. You can help a small business local to your area! We're Looking For a Full Time Member Specialist Lead to join our team and work with us to deliver logistics and customer service to our Members. You should be ready for a mix of physical activity, community upkeep and partnering with members to tackle projects daily. While our locations have a warehouse appearance, this is not a typical warehouse job and gives the Member Specialist Lead the opportunity to support a real small business owner! As long as you're willing to hustle, we're willing to train you! What We Offer? We strongly value creating an environment where our employees are healthy and happy. Because of this, we are committed to generous benefits including: Health benefits for individual: Dental and vision are covered 100% Medical is covered 100% for two different plans (Aetna) or a tiny premium for PPO 401K Plan Options Company paid long and short term disability and life insurance Vacation time, sick time and paid holidays Paid parental leave Job training opportunities, learning and professional development budgets The Role consists of general day-to-day building operations and leading team members of our Elastic Workforce (eForce).The eForce assists Members with a variety of tasks that will vary by member, industry and season.
Requirements
- A people-first mindset—you’re approachable, communicative, and genuinely enjoy helping others succeed
- Experience leading teams, even informally; you know how to motivate, delegate, and bring out the best in others
- Comfortable juggling both physical work and people interactions—you’ll be lifting boxes one minute and giving a tour the next
- Detail-oriented, especially when it comes to handling inventory, shipping, and member requests
- Familiar with (or eager to learn) tools like Slack, Parsel, Shopify, or shipping platforms
- Previous experience in warehousing, fulfillment, retail, or logistics is a strong plus—but if you’ve got hustle and heart, we’ll train you
- Ability to lift up to 50 lbs with reasonable accommodation
Responsibilities
- Lead a team of member specialists
- Train and develop team members
- Assist with the sales and onboarding process of workspace and services offered by Saltbox
- Engage with Saltbox Members, help problem solve, and provide them with logistical support.
- Receive, unload, and place incoming inventory items appropriately.
- Monitor delivery dock and welcome delivery trucks.
- Process, package, and ship orders accurately and efficiently.
- Track and document shipment arrival and departure times.
- Ensure that the building is clean, safe, and fully operational and things are running efficiently in the warehouse, kitchen, and office space.
Benefits
- Health benefits for individual:
- Dental and vision are covered 100%
- Medical is covered 100% for two different plans (Aetna) or a tiny premium for PPO
- 401K Plan Options
- Company paid long and short term disability and life insurance
- Vacation time, sick time and paid holidays
- Paid parental leave
- Job training opportunities, learning and professional development budgets
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
