Member Success Coordinator
About The Position
The Club at Tamarack is the elite club for homeowners at Tamarack. Our homeowners are the fabric of the Tamarack community, forming lasting friendships with each other. For that reason, we’ve designed an experience specifically for the homeowners that brings new amenities, opportunities, and experiences to enhance everything you love about the resort and the community. The Member Success Coordinator is responsible for delivering an exceptional, personalized member experience from onboarding through ongoing engagement. This role serves as the primary day-to-day point of contact for members and ensures they feel supported, informed, and valued. EMPLOYEE EXPERIENCE Working at Tamarack is an incredibly rewarding and magical experience. Not only will you be working in a beautiful mountain environment, but you will also receive amazing employee perks like a season pass for you and your family, resort discounts, free childcare and more! Tamarack Resort offers a comprehensive benefits package including free childcare, season passes, employee housing in our brand-new housing units, resort discounts, 401k, health, dental, vision, life insurance, and more! We are passionate about guest service and delivering memorable experiences to all who enjoy Tamarack. Mountains, meadows and lakes are for everyone, and our resort community is no different. We are committed to promoting equality, diversity and inclusion in hiring, training, and career advancement. We celebrate and respect our diverse team members and guests.
Requirements
- Five years’ previous experience in hospitality field, preferably in a resort or club setting.
- Must be familiar with various club software, CRM and POS systems.
- Must be able to work varied shifts, including Weekday Evenings, weekends, and holidays.
- Proficiency in English both written and oral.
- Computer literacy in Microsoft Window applications required.
- Must possess a professional presentation.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast paced environment.
- Ability to work cohesively with fellow colleagues as part of a team.
- Ability to focus attention on guest needs, remaining calm, and courteous at all times.
- Able to lift up to 40 pounds.
- Perform other duties as assigned.
- Adaptability to changes in work environment and able to deal with frequent changes, delays, or unexpected events.
- Must enjoy working and interacting with the public.
Responsibilities
- Coordinate new member orientation and welcome process
- Issue member identification cards, app access, and reservation tools
- Introduce members to amenities, programs, and key staff
- Ensure a seamless transition from sales to active membership
- Serve as the primary contact for member questions and requests
- Build meaningful relationships with members and families
- Track preferences, feedback, and engagement patterns
- Maintain accurate member notes and concerns
- Oversees Concierge program, scheduling and services offered
- Promote club events, programs, and experiences
- Encourage participation and help members maximize value
- Coordinate special requests, celebrations, and personalized touches
- Identify disengaged or at-risk members and proactively reach out
- Point of contact with IT and club software systems
- Review new software opportunities
- Assist with billing questions, guest access, and account support
- Resolve routine concerns and escalate when necessary
- Document feedback and share insights with leadership
- Work closely with the Director of Membership and Club Manager
- Solidify procedures by writing and implementing SOPs
- Provide regular updates on member sentiment and trends
- Support retention efforts through early intervention
Benefits
- season pass for you and your family
- resort discounts
- free childcare
- employee housing in our brand-new housing units
- 401k
- health
- dental
- vision
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
