Member Support Specialist - Bilingual, Spanish (12 -pm - 9 pm PST shift)
About The Position
We are looking for a stellar Member Support Specialist who will support our Brightline members with signing up, scheduling, billing and any other administrative help they need. You will be joining a small, but mighty team at the cusp of an exciting growth phase, and be integral in helping us provide great support to every member who accesses our services. Key responsibilities of this role include: Conducting first phone calls with new members to assess fit for Brightline services Scheduling appointments for members Ensuring member paperwork has been completed Supporting Providers with a variety of administrative tasks Answering all admin-related questions between sessions Conducting eligibility checks, filing claims, and collecting member payment Keeping our internal software tool for the Member Support team ultra-organized Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale Providing support to Brightline members in both English and Spanish Ability to work the 12 pm - 9 pm PST shift This position is 100% remote. The target range for this position is $40,000 - $63,000. Individual pay may vary from the target range and is determined by a number of factors including certifications, experience, location, internal pay equity, and other relevant business considerations.
Requirements
- A passion for our mission to redefine behavioral health for children and their families.
- A desire to create a one-of-a-kind member experience and a background in providing excellent customer service.
- Ability to effectively communicate with Spanish-speaking members and provide support in both English and Spanish.
- The drive to be part of building something new - to work hard, to be your best self and to change the lives of our families.
- Comfort with a wide variety of technology including email, EHR, scheduling tools and more. Most of our systems are designed with you in mind, so you’ll thrive if you can learn them quickly and provide feedback on how to make them better.
- Excellent communication skills (written and verbal) and organization skills.
- Ability to revel in the details and commitment to following through on all tasks, simple and complex.
Nice To Haves
- Previous experience managing a medical office and/or familiarity with insurance billing are a bonus.
Responsibilities
- Conducting first phone calls with new members to assess fit for Brightline services
- Scheduling appointments for members
- Ensuring member paperwork has been completed
- Supporting Providers with a variety of administrative tasks
- Answering all admin-related questions between sessions
- Conducting eligibility checks, filing claims, and collecting member payment
- Keeping our internal software tool for the Member Support team ultra-organized
- Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale
- Providing support to Brightline members in both English and Spanish
- Ability to work the 12 pm - 9 pm PST shift
Benefits
- Comprehensive Insurance: Medical, Dental, Vision, Life
- Time Off: Holidays, PTO, Sick Days, Parental Leave
- Stipends/Reimbursements: Learning and Development, Health & Wellness, Home Office
- Financial Wellness: 401k
- Community & Perks: Remote First Workforce, Collaborative culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
