Member Support & Transaction Specialist

FHLBank Chicago•Chicago, IL

1d•Onsite

About The Position

At the Federal Home Loan Bank of Chicago, employees come first - that’s why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees. Collaborative, in-office operating model Retirement program (401k and Pension) Medical, dental and vision insurance Lifestyle Spending Account Competitive PTO plan 11 paid holidays per year Who we are Our mission at FHLBank Chicago: To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities. Simply said, we're a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment. What it’s like to work here At FHLBank Chicago, we bring people together. We are committed to a high performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their career with us. Our collaborative, in-office operating model brings teams together to foster innovation, connection, and shared success. To support balance and flexibility, employees are provided an allocation of remote days to use as needed throughout the year. What you’ll do: Supports and liaises with Members, counterparties, business partners, Participating Financial Institutions (PFI), and internal constituents, with transaction execution, validation, balancing, and reporting for Advances, Letters of Credit, Term Deposits, Capital Stock, Wires, ACH, investments, pledging and releasing of collateral, other bank assets, liabilities, and derivatives. How you’ll make an impact: Contribute to a high-performing team dedicated to cultivating a positive image of the Bank through excellent customer service to our members. Efficiently and accurately, manage day-to-day banking operations while adhering to Bank policies, procedures and regulatory requirements. Collaborate across teams to problem solve and discover solutions that meet Bank needs and enhance member experience. What you can expect: Responsibilities would include performing daily processing of Wires, ACH, Book transfers, adherence to applicable rules and guidelines (e.g., NACHA, OFAC, Fedwire Operating Circulars, internal policies), member documentation, and member support. Assist with payment exceptions, returns, and confirmations. Assist Members in the execution of required documentation, transaction processing, account set up and maintenance, ACH processing, and funds transfer. Manage the resolution of account issues ranging from basic to complex with a high level of service. This may involve working jointly with other departments and/or communicating across groups. Support the accurate and timely resolution of Member and internal constituents questions and concerns. Offer assistance that is in compliance with bank policies, procedures, and business processes. Measure, monitor, and report all inbound and outbound departmental reports and metrics. Manage the flow of documentation and related communication in and out of the Bank. Assist in departmental and group cross-training to enhance staff skill building in other areas of the department and group. Systematic gathering, recording, assigning meaning, and suggesting conclusions from a quantitative and qualitative, risk, return, perspective with the goal of supporting decision making, enhancing products, product design, metric reporting, and support of training.

Requirements

Bachelor’s degree, preferably in Accounting, Finance, or Information Systems, or 1-3 years of equivalent experience.
0 – 3 years of experience in payments operations, treasury operations, banking operations, or financial services.
Intermediate Microsoft Office skills, including Outlook, Excel, Word, and Access.
Basic knowledge of Wires (Fedwire) (SWIFT), ACH (NACHA), or internal transfer processes, including exceptions and returns.
High degree of professionalism, customer service skills, attention to detail with respect to documentation, following policies, procedures, rules, regulations, and applicable laws.
Outstanding communication (verbal, written and listening) skills.
Critical thinking to define problems, collect data, establish facts, and draw valid conclusions.
Strong initiative and ability to take an active role to drive results and integrating feedback to/from operational leadership
The analytical capability to evaluate internal and external forces to understand the best methods for successfully accomplishing a variety tasks.

Nice To Haves

Databricks, Salesforce, Summit experience a plus.
Understanding of ISO 20022 formatting is helpful but not required.

Responsibilities

Supports and liaises with Members, counterparties, business partners, Participating Financial Institutions (PFI), and internal constituents, with transaction execution, validation, balancing, and reporting for Advances, Letters of Credit, Term Deposits, Capital Stock, Wires, ACH, investments, pledging and releasing of collateral, other bank assets, liabilities, and derivatives.
Contribute to a high-performing team dedicated to cultivating a positive image of the Bank through excellent customer service to our members.
Efficiently and accurately, manage day-to-day banking operations while adhering to Bank policies, procedures and regulatory requirements.
Collaborate across teams to problem solve and discover solutions that meet Bank needs and enhance member experience.
Responsibilities would include performing daily processing of Wires, ACH, Book transfers, adherence to applicable rules and guidelines (e.g., NACHA, OFAC, Fedwire Operating Circulars, internal policies), member documentation, and member support.
Assist with payment exceptions, returns, and confirmations.
Assist Members in the execution of required documentation, transaction processing, account set up and maintenance, ACH processing, and funds transfer.
Manage the resolution of account issues ranging from basic to complex with a high level of service. This may involve working jointly with other departments and/or communicating across groups.
Support the accurate and timely resolution of Member and internal constituents questions and concerns.
Offer assistance that is in compliance with bank policies, procedures, and business processes.
Measure, monitor, and report all inbound and outbound departmental reports and metrics.
Manage the flow of documentation and related communication in and out of the Bank.
Assist in departmental and group cross-training to enhance staff skill building in other areas of the department and group.
Systematic gathering, recording, assigning meaning, and suggesting conclusions from a quantitative and qualitative, risk, return, perspective with the goal of supporting decision making, enhancing products, product design, metric reporting, and support of training.

Benefits

highly competitive compensation and bonus package
access to a comprehensive benefits program designed to meet the needs of our employees
Collaborative, in-office operating model
Retirement program (401k and Pension)
Medical, dental and vision insurance
Lifestyle Spending Account
Competitive PTO plan
11 paid holidays per year
Buddy Program pairs new hires with tenured employees to guide their onboarding.
professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement
allocation of remote days to use as needed throughout the year.