Part-time Membership Assistant

WEAVERS WAY COOPERATIVE ASSOCIATION•Philadelphia, PA

4d•Onsite

About The Position

Welcome to Weavers Way Co-op! Weavers Way is a not-for-profit organization that’s doing things differently to support our local community. As a member-owned co-op, we don’t exist just to make money. Weavers Way operates on a triple bottom line philosophy known as People-Planet-Profit - which means every action we take, we strive to benefit people (our community, employees, and local vendors), planet (we strive to be one of the most sustainable places around!), and profit (so we can support our team members and operate as a business). By joining us, you’re helping us fulfill our mission of keeping dollars in our local community, supporting over 300 local food vendors, and being a part of strengthening and enriching the people and planet around us. Join Us as a Membership Assistant! We’re seeking a community-oriented and mission-driven Membership Assistant to support our Membership department. This is a part-time, non-exempt, on-site role expected to work hours 15-19 per week. Flexible availability is required. If you are interested in working in the community and want to learn more about the cooperative movement, we want to hear from you.

Requirements

A commitment to the mission and goals of Weavers Way Co-op.
Ability to collaborate and work well in a team setting
Ability to supervise cooperators
Ability to speak and communicate effectively with members, shoppers, and staff
Ability to multitask and remain calm under pressure
Ability to work independently and exercise good judgment, when necessary
Strong organizational and problem-solving skills, meticulous record-keeping, and consistent follow-through on commitments
Basic knowledge of cooperative principles and movement
Accurate and precise data entry skills, attention to detail, and strong computer skills; prior experience in a similar capacity preferred
Flexible schedule required (job includes attendance at events/meetings that may be during the evenings and/or on weekends.)
Valid driver’s license and clean driving record
Access to reliable transportation for travelling between stores and attending off-site events
Job requires some heavy lifting (moving tables, chairs, tents, etc., for events)
Be, or become upon hiring, a member in good standing of Weavers Way Co-op.

Responsibilities

In coordination with the Membership Manager, address member/customer inquiries and concerns, coordinate the Co-op’s response in a professional manner, and ensure proper follow-through and resolution in a timely manner.
Support the Membership Manager, input, and monitor working member credit.
Support the Membership Manager in responding to membership inquiries, including member benefits, discounts, equity investments, and how to join the Co-op, the working member program, and resigning from the Co-op.
Cover office hours to assist members, as directed by the Membership Manager and Store Managers.
Assist Membership Manager with annual member satisfaction survey and other survey efforts.
Ensure accuracy and confidentiality of member and customer data.
Maintain an adequate supply of membership supplies at all locations, including member brochures, member guides, member cards, business cards, member forms, and any promotional materials during special promotions
Observe all Weavers Way policies and procedures
Attend membership and outreach meetings, as needed

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