Membership Concierge

Life Time•Fort Worth, TX

About The Position

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Requirements

Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication.
They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.
Education: High School graduate or equivalent
Years of Experience: Minimum of 1-2 years of experience in customer service or sales
Licenses / Certifications / Registrations: Complete Retention Specialist Certification within 60 days of hire
Passion to serve others
Effective communication skills

Nice To Haves

Bachelor’s Degree in Hospitality

Responsibilities

Operates as first point of contact for members and guests entering resort
Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
Serves as a key point of contact for new membership sales and member retention interactions.
Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

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