Membership Programs Coordinator

American College of Surgeons•Chicago, IL

1d•Hybrid

About The Position

The Membership Programs Coordinator provides comprehensive administrative, operational, and programmatic support to the Manager, Military Health System Strategic Partnership (MHSSPACS), with primary responsibility for supporting the Excelsior Surgical Society (ESS) (approximately 60% of the role), and to the Associate Vice President, Member Services, with a focus on Member Affinity Programs (approximately 40% of the role). The coordinator collaborates closely with ACS Fellows, ESS members, volunteers, and internal and external stakeholders to manage the ESS membership lifecycle, implement annual programmatic initiatives, and develop and execute the ESS Clinical Congress events. In addition, the coordinator manages and promotes the ACS Affinity Programs that enhance engagement and deliver value to Fellows and members across all career stages. This exempt position will report to the Manager, MHSSPACS, and coordinate with the Associate Vice President, Member Services. It is based in our Chicago office and is a hybrid role: 3 days per week in the office/2 days per week remote. The anticipated salary range for this position is $56,650 - $63,000 (commensurate with related experience).

Requirements

Bachelor’s degree from an accredited college or university is required.
2+ years of professional experience in project coordination, committee support, database management, and/or customer service is preferred.
Experience with CRM/database systems and digital platforms is required.
Strong written and verbal communication skills, along with attention to detail and accountability are essential.
Strong working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint), and proficiency in Survey Monkey is required.
Strong organizational skills with the ability to coordinate and follow through on multiple priorities and deadlines

Nice To Haves

Advanced Microsoft Excel skills are strongly preferred.
Familiarity with the military is a plus.

Responsibilities

Administrative and Programmatic Support
Manage the complete ESS application and membership lifecycle processes, including dues collection, in collaboration with internal teams (Information Technology and Accounting)
Oversee the ACS membership database and related documentation systems, and track key processes and communications, ensuring accurate records
Lead the execution of monthly ESS webinars, the coordination of ESS Committee meetings, and support the implementation of ESS Committee-related activities
Oversee the updates to the MHSSPACS/ESS and relevant Membership web pages in collaboration with internal partners
Manage the day-to-day administration and operational execution of Member Affinity Programs, including maintaining and optimizing web content, coordinating and executing marketing campaigns, facilitating vendor meetings and follow-up, supporting contract administration, and monitoring program performance to enhance member engagement and program growth.
Other duties as assigned
Communication & Customer Service
Schedule, coordinate, and support in-person, hybrid, and virtual meetings
Draft meeting agendas, minutes, reports, charts, slides, presentations, and communications as needed
Provide timely, accurate, and professional customer service to internal and external constituencies and stakeholders
Build positive, professional relationships that support program goals and member engagement
Assist with routing member inquiries about affinity programs
Event and Conference Support
Co-lead with planning and execution of events associated with the annual Clinical Congress, and other exhibits and meetings as needed
Oversee event logistics, materials, and volunteer participation
Support program leaders and internal team members before, during, and after events
Track inventories and manage event-related materials and supplies
Other Duties as Assigned