Membership Sales Manager - Must have weekend availability

MNTSTUDIO•Burlingame, CA

23h

About The Position

MNTSTUDIO is looking for a dynamic, detail-oriented, team player to join our leadership team. This role is perfect for someone with a strong operational background, a passion for wellness, who thrives in a sales-led approach, and has a desire to help lead a high-performing team in a fast-paced, client-focused environment. This is a parallel to our community managers with a different focus (aligned with the CM team with an operational and sales focus) As Senior Community Manager, you’ll play a key role in ensuring smooth daily operations, supporting team development, and helping to create an exceptional experience for both staff and clients. You’ll work closely with the GM and leadership team to support and elevate studio operations.

Requirements

Excellent communication skills and a team-first mentality
Strong problem-solving and decision-making skills—especially under pressure
High attention to detail and strong organizational habits
The ability to adapt and stay grounded in a fast-paced, ever-changing environment
Familiarity with studio management software and digital tools
A passion for wellness, community, and supporting others
Would describe themselves as extremely organized.
Have the ability to delegate tasks effectively and coach team members toward autonomy
Technical guru. Can figure out systems, tools, and is a google sheets/Docs expert.

Responsibilities

Take a hands-on approach to sales, including following up on leads, conducting sales calls, converting prospects, and meeting membership goals
Lead by example in delivering exceptional client experiences
Meeting/exceeding sales call goals and membership sale goals
Provide strong support and training to the front desk and CM team in all aspects of client service and sales performance
Pre-screen and interview candidates to help build a strong, aligned team
Schedule and mentor the Community Manager (CM) team and Clean Team—especially in the GM’s absence
Monitor supplies and manage vendor relationships
Collaborate with the events lead to plan and execute community-building studio events
Be proactive in identifying inefficiencies and helping revise or create SOPs.
Foster a positive, collaborative, and accountable studio culture