Membership Service Coordinator

Sigma Gamma Rho•Raleigh, NC

1d•Hybrid

About The Position

We are looking for a proactive, service-driven, and highly organized professional to join our dynamic ICHQ team! The Membership Services Coordinator plays a vital role in maintaining the integrity, accuracy, and efficiency of our membership operations. The ideal candidate brings strong organizational skills, a process-improvement mindset, and a commitment to delivering high-quality service in a fast-paced, deadline-driven environment. Position Summary The Membership Services Coordinator takes a customer-centric approach to ensuring key processes aligned with the life cycle of our members and affiliates are completed timely and accurately . The Membership Services Coordinator identifies gaps in processes and works in partnership with the Regional Director and Undergraduate Chapter Coordinator to conduct research and close identified gaps.

Requirements

Minimum of a 2-year degree, or equivalent experience.
Must have at least 2 years of relevant membership, customer, or client support experience .
Knowledge of MS Office Suite
Exceptional written and oral skills
Strong attention to detail and organizational skills
Ability to work under pressure with multiple priorities and competing deadlines
Ability to coordinate multiple tasks and solve complex problems
Demonstrated leadership skills
Competent and persistent internet research skills
Ability to compile and analyze research data

Nice To Haves

Graduate m ember of Sigma Gamma Rho Sorority, Inc. who has extensive knowledge and execution of TORCH Intake .

Responsibilities

Review and provide clearance for new member /affiliate intake and charters to ensure established guidelines are met to proceed with structured activities and induction.
Process individual prospective member /affiliate applications reviewing subsequent documents and eligibility requirements .
Review requests for life member, ruby member, and cultured pearl service recognition as well as reactivation s .
Research internal database, documentation, and/or chapter records to determine if service recognition / reactivation should be granted.
Subject matter expert for at least one membership /affiliate process.
Responsible for maintaining process documentation and providing training support as necessary.
Provide a high level of quality control utilizing audit data to continuously improve processes.
Respond to data and information request s from management to support reporting.
Engage across departments to drive operational excellence throughout the International Corporate Headquarters team.
Provide help ticket and telephone support responding to membership inquires as needed .