YMCA Alexandria - Membership Service Representative

YMCA of Metropolitan Washington•Alexandria, VA

23d•$12•Onsite

About The Position

The Membership Service Representative (MSR) position reports to the Membership Director. The MSR plays a key role in support of the YMCA mission by ensuring the reliable and consistent delivery of outstanding customer service to members and guests at the front desk of their YMCA branch. Some of the exciting tasks you will do as an MSR include but are not limited to: The Member Services Representative handles a variety of responsibilities for members and prospective members including membership sales, tours, membership renewals, and data entry. Serving as the key resource point for information regarding branch programs, activities, merchandise, and other general communication needs in providing information by phone or in person. Responsible for all financial transactions at the registration desk, which may include program registration, authorized disbursements, and merchandise sales. Providing outstanding customer service to all members, guests, staff and the community at-large.

Requirements

Must be at least 18 years of age
High school diploma
Clear the local jurisdiction requirements for criminal background check
Customer service experience

Responsibilities

membership sales
tours
membership renewals
data entry
Serving as the key resource point for information regarding branch programs, activities, merchandise, and other general communication needs in providing information by phone or in person.
Responsible for all financial transactions at the registration desk, which may include program registration, authorized disbursements, and merchandise sales.
Providing outstanding customer service to all members, guests, staff and the community at-large.