Membership Specialist II

AAA • Coppell, TX

1d

About The Position

We are looking for a Membership Specialist II who will provide legendary service and contribute to Auto Club Enterprises (ACE) Membership growth. What You'll Do: You will be responsible for reviewing member related correspondence, contacting members, providing problem resolution, as well as analyzing and processing various reports. You'll provide quality support on both incoming and outbound calls to members and employees of ACE Clubs, regarding membership and roadside assistance inquiries, including policies, procedures, and services. You will utilize analytical skills to evaluate multiple sources of information and determine the appropriate processing method or resolution to maximize quality and quantity. You'll key high volumes and update changes into the membership systems from various sources. You will assist in monitoring system deliverables to ensure accuracy and integrity of membership systems and report any concerns. You'll achieve stated individual, team, and department goals. Perform other duties and responsibilities, including assisting other ACE departments, as assigned, or required.

Requirements

• High School diploma/GED required.
• Professional verbal and written communication skills along with excellent organization, decision making, strong evaluation, and time management skills
• Meet deadlines as set by management
• Knowledgeable of Microsoft Office software products, including Outlook, Word, and Excel
• Teamwork is essential
• Flexibility on work shifts is required
• Occasional travel to other ACE Markets may be needed for training

Nice To Haves

• Some college or equivalent combination of education and work experience is preferred.
• Knowledge of membership, roadside assistance and insurance systems preferred.

Responsibilities

• Reviewing member related correspondence
• Contacting members
• Providing problem resolution
• Analyzing and processing various reports
• Provide quality support on both incoming and outbound calls to members and employees of ACE Clubs, regarding membership and roadside assistance inquiries, including policies, procedures, and services
• Utilize analytical skills to evaluate multiple sources of information and determine the appropriate processing method or resolution to maximize quality and quantity
• Key high volumes and update changes into the membership systems from various sources
• Assist in monitoring system deliverables to ensure accuracy and integrity of membership systems and report any concerns
• Achieve stated individual, team, and department goals
• Perform other duties and responsibilities, including assisting other ACE departments, as assigned, or required

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED