Membership Specialist

American Association of University Professors•Washington, DC

2d•$57,018 - $70,895•Hybrid

About The Position

American Association of University Professors Department of Organizing and Services Membership Specialist–Hybrid position based in Washington, D.C., with part-time telework The American Association of University Professors (AAUP) a fast-growing union of higher education workers, invites applications for a Membership Specialist. AAUP represents academic workers at colleges and universities nationwide. We are uniting and mobilizing faculty, staff, and students in order to advance a transformative vision for higher education. The Membership Specialist will be a primary point of contact for AAUP members and potential members who have questions, need to update their contact information, or request help with solving problems related to their membership. The ideal applicant will have excellent oral and written communication skills, experience working collaboratively with organization members and staff, and the ability to convey complex information accurately and concisely. AAUP is committed to a diverse workforce and strives to achieve a workplace environment respectful of the many cultures of our own employees and the higher education workers we represent, including a significant number of African-American, Asian-American/Pacific Islander, and Latinx employees, as well as LGBTQl-identified employees, and those who have immigrated from various countries. AAUP values the benefits that diversity brings to the faculty profession and the labor movement. We seek applicants whose experience and perspective will contribute to strong representation of our diverse members.

Requirements

Three years’ Salesforce CRM experience.
Experience working in a member-facing role in labor unions or membership-based non-profit organizations.
Experience interacting courteously and constructively with individuals from diverse backgrounds and perspectives, with a strong commitment to racial and gender equity.
Demonstrable proficiency in Microsoft Office, particularly in Microsoft Excel.
Experience with remote meeting platforms such as Zoom.
Diligent attention to detail and data accuracy.
Ability to communicate clearly with different audiences in oral and written formats.
Excellent time-management skills, including the ability to respond to multiple requests, simultaneously manage multiple projects, prioritize tasks, and meet departmental benchmarks and deadlines.
Associate degree or equivalent work experience.

Nice To Haves

Five years’ Salesforce CRM experience.
Experience working as union staff.
Bachelor's degree.

Responsibilities

Promptly respond to email and phone inquiries from AAUP members.
Advise members and potential members of AAUP benefits, policies, and procedures.
Verify and update membership records and chapter rosters in Salesforce database.
Troubleshoot and resolve problems related to membership.
Contact AAUP chapter leaders to confirm and update membership information.
Provide membership data to AAUP leaders and staff for use in organizing, communications, finance, legal, and other programs.
Collaborate on projects to improve membership systems and processes.
Compile membership data to support AAUP national, state conference, and local chapter compliance with legal, reporting, and election requirements.
Liaise with external database and membership services vendors.
Staff registration desks and perform other tasks at AAUP conferences and events.
Generate reports for the governing Council, Membership Committee, Executive Director, and other AAUP bodies.
Other duties as assigned.