Memory Support Program Manager

HumanGood•Phoenix, AZ

3d•$50,000 - $65,000

About The Position

The Terraces of Phoenix, a HumanGood life plan community named "Best Continuing Care Retirement Community 2024" by U.S. News & World Report is seeking an experienced Memory Support Program Manager. Under limited supervision, the Memory Support Program Manager coordinates the memory support program to ensure that the physical, social, and emotional needs of the residents and their families are met. As a representative and team member of the company, this position is expected to present oneself in a manner that reflects professionalism and ensures resident satisfaction. Monday - Friday, 8:00 AM to 4:30 PM or 9:00 AM to 5:30 PM As a salaried manager, this position requires being on call on weekends $50,000 - $65,000/year (DOE) A day in the life may include, but not be limited to: Supervising a large number of Team Members in the Memory Support department; supervision includes management of work schedules, hiring, training, evaluating, employee development, coaching, discipline, salary increases, and adjustments; Collaborating with Clinical partners to coordinate resident moves and transfers within Memory Support; Conducting and promoting support and/ or educational groups for residents/ families; Communicating with resident family members to provides information regarding residents’ daily life as appropriate; Conducting Memory Support team member meetings, makes recommendations for training and communications and system improvements; Coordinating with Director of Assisted Living when significant changes of residents occur which may lead to level of care change or adjustment Preparing and updating Level of Care Transfer Notice and Service Plans for Memory Support residents in collaboration with the Director of Wellness and Assisted Living Maintaining readiness for licensing and accreditation survey Leading/participating in resident related meetings (Resident Review Committee Meetings, Care Plan Meetings, Family Meetings, etc.) Completing required state training programs for Memory Support Managing department budget including census targets and purchases supplies as needed Attending in-service training workshops and meetings as required

Requirements

Must have at least 3-5 years current or prior related experience with people living with dementia
Minimum of one-year supervision experience.
Flexibility to work all shifts when necessary
First Aid certified and CPR training required
H.S. Diploma or equivalent

Nice To Haves

2+ years’ experience in assisted living management preferred
BA/BS Degree or higher preferred

Responsibilities

Supervising a large number of Team Members in the Memory Support department; supervision includes management of work schedules, hiring, training, evaluating, employee development, coaching, discipline, salary increases, and adjustments
Collaborating with Clinical partners to coordinate resident moves and transfers within Memory Support
Conducting and promoting support and/ or educational groups for residents/ families
Communicating with resident family members to provides information regarding residents’ daily life as appropriate
Conducting Memory Support team member meetings, makes recommendations for training and communications and system improvements
Coordinating with Director of Assisted Living when significant changes of residents occur which may lead to level of care change or adjustment
Preparing and updating Level of Care Transfer Notice and Service Plans for Memory Support residents in collaboration with the Director of Wellness and Assisted Living
Maintaining readiness for licensing and accreditation survey
Leading/participating in resident related meetings (Resident Review Committee Meetings, Care Plan Meetings, Family Meetings, etc.)
Completing required state training programs for Memory Support
Managing department budget including census targets and purchases supplies as needed
Attending in-service training workshops and meetings as required

Benefits

As one of the largest nonprofit owner/operators of senior living communities in the country, we are more than just a place to work. We are here to ensure that all we serve are provided with every opportunity to become their best selves as they define it, and this begins with YOU . At HumanGood, we offer the opportunity to be part of something bigger than yourself on top of an incredible package of benefits and perks for our part-time and full-time Team Members that can add up to 40% of your base pay.
Full-Time Team Members: 20 days of paid time off, plus 7 company holidays (increases with years of service)
401(k) with up to 4% employer match and no waiting on funds to vest
Health, Dental and Vision Plans- start the 1 st of the month following your start date
$25+tax per line Cell Phone Plan
Tuition Reimbursement
5-star employer-paid employee assistance program
Find additional benefits here: www.HGcareers.org
Part-Time/Per Diem Team Members: Medical benefits start the 1 st of the month following your start date
Matching 401(k)
$25+tax per line Cell Phone Plan
Come see what HumanGood and Terraces of Phoenix have to offer!