Memory Support Program Manager

HumanGood•Los Altos, CA

About The Position

The Memory Support Program Manager coordinates the memory support program to ensure that the physical, social & emotional needs of the residents and their families are met. As a representative and team member of the company, this position is expected to present oneself in a manner that reflects professionalism and ensures resident satisfaction. This is a full-time position | Schedule: Monday - Friday. Weekend as needed. Pay range is $70,500K- $102,000K a year depending on experience. To be successful in the role, you would have: Must have at least 3 to 5 years prior related experience with people living with dementia and at least 1 year of supervision experience. High School Diploma or equivalent; Bachelor Degree preferred Prefer 2+ years’ experience in assisted living management. First Aid certified and CPR training required

Requirements

Must have at least 3 to 5 years prior related experience with people living with dementia and at least 1 year of supervision experience.
High School Diploma or equivalent
First Aid certified and CPR training required

Nice To Haves

Bachelor Degree preferred
Prefer 2+ years’ experience in assisted living management.

Responsibilities

Keeps the HumanGood Memory Support Program Philosophy at the core of all planning and implementation of activities and care to meet the specific needs of residents
Supervises Team Members in the Memory Support; supervision includes management of work schedules, hiring, training, evaluating, employee development, coaching, discipline, salary increases, and adjustments
Leads by example and collaborates with Director of Community Life to ensure team members engage residents in programs
Collaborates with Clinical partners to coordinate resident moves and transfers within the Memory Support
Assure that resident profile is completed (prior to move-in preferable; no later than 3 business days after move-in) and shared with team members
Provides orientation for new residents and family members
Conduct and promote support and/ or educational groups for residents/ families
Communicates with resident family members in a respectful and caring manner and provides information regarding residents’ daily life as appropriate; uses tactful, diplomatic communication techniques in potentially sensitive or emotionally charged situations
Conducts Memory Support team member meetings, makes recommendations for training and communications and system improvements
Coordinates with Director of Assisted Living when significant changes of residents occur which may lead to level of care change or adjustment
Prepares and updates Level of Care Transfer Notice and Service Plans for Memory Support residents in collaboration with the Director of Wellness and Assisted Living
Monitors and focuses on non-pharmacological solutions of behavioral expressions; involves other team members, leaders, and CSC members as needed; coaches team members to provide behavioral interventions
Collaborates with Dining Team Members to ensure dignified dining experience
Maintains readiness for licensing and accreditation survey
Participates in Safely You Huddle Calls, reviews falls and responses to falls; ensures permission for Safely You is obtained from families (in agreement) and maintains documentation of permission
Ensures Wandergard system (when in place) functions per guidelines
Leads and/ or participates in resident related meetings (Resident Review Committee Meetings, Care Plan Meetings, Family Meetings, etc.)
Completes required state training programs for Memory Support
Manage department budget including census targets and purchases supplies as needed
Attends in-service training workshops and meetings as required
Conducts work tasks safely and in compliance with the community safety program
Provides effective and courteous service to all residents, guests and team members
Promotes and protects the rights of residents
Responds to emergencies in a prompt, calm manner
Performs monthly safety audits and submits work orders as needed
Performs various related essential duties as required.

Benefits

As the largest nonprofit owner/operator of senior living communities in California and one of the largest in the country, we are more than just a place to work. We are here to ensure that all we serve are provided with every opportunity to become their best selves as they define it, and this begins with YOU.
At HumanGood, we offer the opportunity to be part of something bigger than yourself on top of an incredible package of benefits and perks for our part-time and full-time Team Members that can add up to 40% of your base pay.
Full-Time Team Members: 20 days of paid time off, plus 7 company holidays (increases with years of service)
401(k) with up to 4% employer match and no waiting on funds to vest
Health, Dental and Vision Plans- start the 1 st of the month following your start date
$25+tax per line Cell Phone Plan
Tuition Reimbursement
5 star employer-paid employee assistance program
Find additional benefits here: www.HGcareers.org
Part-Time/Per Diem Team Members: Medical benefits start the 1 st of the month following your start date
Matching 401(k)
$25+tax per line Cell Phone Plan
Come see what HumanGood has to offer!