Mentor Operations Coordinator

College Contact•Austin, TX

4d•$60,000 - $80,000•Hybrid

About The Position

College Contact is building the future of near-peer advising. We power a network of undergraduate mentors who support high school students in navigating college, career, and life decisions. Our model blends mentorship, technology, and scalable operations to deliver high-touch support at scale. We are hiring someone to own and grow our mentor network — from recruitment to training to ongoing engagement and operations. This is a high-ownership, entrepreneurial role for someone who wants to build systems, manage people, and grow into a senior leadership position over time. You will own the full lifecycle of mentor acquisition & retention: recruiting top undergraduates, managing onboarding & training, providing ongoing support, and working with our team to develop scalable operational systems. This role requires someone who combines initiative with humility. You’re comfortable leading projects when needed and stepping in wherever the team needs support to drive long-term outcomes.

Requirements

2+ years of experience in operations, recruiting, program management, or community building
Highly organized and detail-oriented
Entrepreneurial, proactive, and comfortable with ambiguity
Strong communicator and natural “people person”
Data-driven and comfortable analyzing trends
Thrive in startup environments where you build while running
Able to balance high empathy with operational rigor

Nice To Haves

Background in education, edtech, campus leadership, or student programming
Experience managing contractors or distributed teams
Experience building systems from scratch
Experience with HR, recruiting, or headhunting
Bilingual

Responsibilities

Own end-to-end recruitment of undergraduate mentors
Source high quality candidates for the mentor role
Screen applications, conduct interviews, and administer entry assessments
Forecast mentor supply needs and proactively expand the network accordingly
Identify early-exit risk signals and mitigate churn
Oversee and continuously improve the onboarding experience
Manage orientation processes and onboarding logistics
Produce mentor progress reports and performance insights
Serve as the primary point of contact for mentor support
Manage day to day mentor operations
Respond to time-sensitive mentor needs when required
Drive mentor engagement, satisfaction, and retention
Build and maintain a strong internal mentor community
Create initiatives that foster connection, retention, and growth
Elevate high-performing mentors and create growth pathways
Track, analyze, and report key metrics in weekly leadership meetings
Monitor recruitment funnel metrics, retention, satisfaction, and supply-demand balance
identify opportunities for automation and other adjustments to foster scalable mentor network growth