Merchandise Supervisor

Sysco

About The Position

The Merchandise Leader is responsible for leading store operations, ensuring optimal inventory management, and delivering exceptional team performance. This role focuses on executing merchandising strategies, maintaining high standards of product presentation, and driving sales growth through effective leadership. The Merchandise Leader will create a dynamic and customer-centric retail environment, balancing short-term operations with long-term strategic planning.

Requirements

Previous experience in retail management or store merchandising leadership.
Strong leadership, organizational, and communication skills.
Ability to analyze sales data, manage inventory, and implement merchandising strategies.
Commitment to providing exceptional customer service and fostering a positive work environment.

Responsibilities

Team Leadership & Development: Oversee and guide the Merchandise team, including Floor Merchandise Colleagues, Backroom Coordinators, and Inventory Coordinators. Conduct regular team meetings to align goals and provide performance feedback. Provide ongoing training and career development opportunities for team members. Manage team schedules, ensuring optimal store coverage and productivity. Address and resolve team conflicts, recognizing high-performing employees and implementing succession planning for future leaders.
Operational Oversight: Ensure compliance with company policies, procedures, and safety standards. Maintain store cleanliness, organization, and overall appearance. Oversee opening and closing procedures, conducting regular store inspections to identify improvement areas. Monitor inventory levels and coordinate with suppliers for timely replenishment. Implement loss prevention strategies and analyze sales data to adjust merchandising strategies.
Inventory Management: Collaborate with Inventory Coordinators to ensure accurate stock levels. Participate in regular inventory counts, addressing discrepancies, and improving stock turnover. Implement strategies to reduce shrinkage and manage obsolete inventory while ensuring proper rotation of perishable goods. Coordinate with GSC planning teams to highlight upcoming demand drivers (e.g., events, customer specific requests)
Merchandising & Visual Presentation: Execute planograms and maintain high standards of visual merchandising. Coordinate seasonal transitions, promotional setups, and product placement to maximize sales. Ensure consistency in brand representation and collaborate with vendors on displays. Coordinate with GSC Merch on no-movement items and provide assortment feedback
Customer Service & Sales: Lead by example in providing exceptional customer service and resolving escalated issues. Analyze sales trends, implement strategies to drive growth, and ensure the team is knowledgeable about products and promotions. Develop strategies to increase customer loyalty and satisfaction.
Financial Management: Control labor costs, analyze department performance, and implement cost-saving measures. Participate in budget planning and forecasting, identifying areas for improvement. Collaborate with finance teams to optimize pricing strategies and profit margins.
Safety & Compliance: Ensure adherence to health and safety regulations, conducting safety audits and training sessions. Maintain accurate compliance records and oversee the proper handling of expired or damaged products.
Communication & Reporting: Provide regular performance updates to store management and prepare reports on sales, inventory, and team performance. Effectively communicate company initiatives to the team and collaborate with other department leaders for store-wide alignment.
Additional Duties: Participate in special projects, assist in other leadership roles when necessary, and contribute to company-wide strategy discussions. Represent the store at industry events and contribute to community engagement initiatives.